MOHAMMAD ABDUL HAFEEZ
IT SPECIALIST
Abu Dhabi
Summary
An Accomplished IT Specialist with 8+ years of experience in Hospitality Industry, responsibilities include from managing IT department, Budgeting, Operations control and projects. In Corporate level, acting as point of contact and directing group properties to implement/maintain IT standards.
Overview
6
6
years of professional experience
4021
4021
years of post-secondary education
4
4
Languages
Work History
IT Specialist
Cristal Hotel
Abu Dhabi
03.2023 - Current
- Company Overview: The Cristal group www.Cristalhospitality.com
- Hired as a full-time IT Specialist role to manage entire IT Department and report to General Manager
- Responsibilities includes from addressing complex operational issues, projects and to Provide end-to-end user support
- Driving department within allocated budgets without Impacting business needs and productivity
- Successfully completed Data center network upgrade (Core network, HSIA, Aruba Wireless network, Switching, Firewall), Storage and Hybrid IP Tv project
- Evaluated and reconfigured company's IT infrastructure setup, including reallocating various software to engineer a robust, scalable solution
- Controlling Operational expenses with minimum savings of 30% from allocated budget
- Disaster recovery and High availability implemented on 5 critical servers with Quorum OnQ
- Improved system security through upgrade and setup of Fortinet Firewall and Sophos Intercept Advanced with EDR
- Revamped Backup schedule and upgraded servers to Optimize system availability (averaging 99.9% Uptime)
- Administrating Department and reporting to General Manager for Development
- Configure and Maintain Cisco unified communication (CUCM) for Voice services
- Administer Office 365 Exchange for emails and Microsoft Teams of Whole group
- Manage and control Hotel applications such as Opera PMS and S&C, Micros Simphony, Infor Sun systems, Prologic WebPaytrax, Sky Jana Material control, Vision Online (Assa Abloy Hospitality), LG Procentric, Nevotek VIP suite- Voice mail, Call Accounting and billing
- Responsible for Network Design, Implementation and Maintenance service
- Install, Maintain and Troubleshoot Aruba Wireless Controllers, Access points
- Managing Data center servers and core IT systems Cisco: Routers, Core switches, Antlab HSIA, Voice gateways, Fortinet Firewall, and Netapp storage
- Controlling IT inventory, scheduling replacements and Asset disposal formalities
- Supporting users on day to day issues, Application Trainings, Authorizations for software's
- Configure and Test any new hardware or software before deployment
- Configure and manage Multifunction Printers, assess usage and apply cost reduction procedures
- Ensure computer hardware is safe & complies with the Cristal OHSMS frameworks
- Making Backup Schedules, Disaster Recovery Plans & Compliance testing of internal IT controls
- Collaboration with different functional groups for IT project tasks and issues
- Liaising with vendors for different H/w and S/w requirements
- Drafting SLA requirements and negotiations with vendors and key account managers
- Evaluating Etisalat services time to time have best packages and service
- Running scan schedules and applying updates on all systems through Sophos central to protect systems from any vulnerabilities
- Responsible for Hotel CCTV system functionality and compliance as per regulatory authority guidelines, Includes, attending ADMCC routine inspection
- Creation and amendment of different SOP's, software guides, User forms to avail IT services
- Attending Trainings and implementing Occupational safety procedures within department as per Hotel OSH policy
- The Cristal group www.Cristalhospitality.com
IT System Administrator
Al Massa Group of Hotels
Al Ain & Abu Dhabi
11.2018 - 03.2023
- Worked as a System Administrator to support IT Department and report to IT Manager
- Assisted IT Manager to support IT systems in Seven properties of Al Massa Hotels across UAE and Oman
- Stabilized, expanded and protected client network and PC environment
- Integrated HRMS systems across group hotels for central management
- Developed extensive documentation on Troubleshooting methods and tools to address issues effectively and promptly
- Trained employees across multiple departments on network operations including log-in procedures, permissions, printing issues, security and use of the software
- CCTV system upgraded from Analog camera to IP system with EMC storage and Infortrend VMS
- Economical Wireless Solution Installed at 60 key property in 3 days
- Configure and Troubleshoot Different Hardware and software
- Provide L1 support to End Users in terms of Desktop Hardware, Software / Operating system troubleshooting, Printers, mailing etc
- Handled IDS & Fiesta for Front Office, Prolific, Touché for Point of Sale, Saflok (Kaba group) for Keycards, SMATV, CCTV and other Hospitality based Software
- Maintain IP-based Tiger TMS Voice and Data Network, Avaya IP Office PABX
- Administrate and install Kaspersky endpoint security solution in all computer systems
- Investigate and diagnose network Problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions
- Manage Electronic Door Locks and Electronic Safes and their computerized management
- Assist HR Department on HRMS Software
- Provide user Authorizations and Train New staff on Different Software's
- Apply Patches in Accordance with company Procedures
- Configure emails, manage quota and troubleshoot email accounts in Microsoft outlook
- Manage group websites and apply updates/changes as per marketing requirements
- Secure and assign file server to users, Optimize file storage and connectivity
- Maintain and control documents, reports, forms
- Retain IT Inventory in stores, reporting to manager and Coordinating with vendors for requirements
- Evolved different SOPS, IT reports and presentations for the review of IT Manager or Management
Education
Bachelor of Technology - MechanicalEngineering (MECH)
Jawaharlal Nehru Technological University
04-2015
Pre-Degree - Mathematics and Physics
Board of Intermediate Education
04-2011
Skills
Property Management software (PMS)
Data Center & Servers
Training & Mentoring
Vendors and SLA's
Project Management- Renovation & Pre-opening's
Cisco/HP networking & voice
Wireless Network Management
Personal Information
- Date of Birth: 07/07/93
- Nationality: Indian
Timeline
IT Specialist
Cristal Hotel
03.2023 - Current
IT System Administrator
Al Massa Group of Hotels
11.2018 - 03.2023
Bachelor of Technology - MechanicalEngineering (MECH)
Jawaharlal Nehru Technological University
Pre-Degree - Mathematics and Physics
Board of Intermediate Education