MOHAMMAD ABDULLA

• Drafted clear and concise reports on Risk Profiles and Audit Findings.
• Assessed Internal/External Business Risk and Control Events to enhance Controls.
• Performed Controls Measure Assessment as part of Controls Measure Plan to assess Design and Operating Effectiveness of Controls.
• Lead Service Management Plan Exercise to overview Fees & Charges opportunities across different products and increase/decrease Fees based on Market Position and UAE Central Bank Limitations.
• Delivered Annual Fair Value Exchange Exercises to ensure fair treatment to customers.
• Delivered several Gap Analysis on different products to ensure alignment with HSBCs Functional Instructional Manual.
• Facilitated Retail Risk and Oversight Committees to note new launches and material changes within products to Committee Members.
• Facilitated Pricing Control Committees to ensure Monthly Pricing updates delivered to Committee Members.
• Spearheaded implementation of risk tools and methodologies to improve outcomes and decrease vulnerabilities.
• Maintained clear communication across projects, monitoring and following up on critical escalations.
• Developed and assisted Governance strategy implementation and delivery across Wealth & Personal Banking.

• Overviewed all channels of receiving complaints (CE Inbox, Social Media, Central Bank, Senior Management Escalation, and Wealth).
• Assessed New Product Approval forms and Post Implementation Reviews on Products.
• Performed Customer Due Diligence on Potentially Vulnerable Customers (PVC).
• Performed Quality Assurance of Open/Close Checks on Customer Experience Staff.
• Delivered Digital Code Cutting Testings prior to product launches.
• Performed Root Cause Analysis on Daily received complaints.
• Monitored Frameworks and Assessed effectiveness through Quarterly checks.

• Coordinated all E-commerce logistics operations, fulfillment procedures, and distribution processes.
• Monitored ONFleet, Magento, and Salesforce on a daily basis.
• Implemented Digital Marketing strategies efficiently.
• Implemented Last Mile Delivery Strategies.
• Created AWB, DGD, EOS reports, and SF Cases.

• Gained skills, knowledge and experience working across various departments.

Accomplished daily tasks assigned task and duties.

• Assisted in preparing different departments monthly objectives, goals, and processes.

• Researched methods to increase profitability and lower risk.
• Participated in management meetings, workshops and other learning opportunities.