MOHAMMAD ABU GHALYOUN
Dubai,DU
Summary
Proven leader in financial and sales sectors, excelling in operations management and team development at Al Ansari Exchange. Expert in regulatory compliance and customer retention, achieving significant performance enhancements. Demonstrates strong banking acumen and sales management skills, fostering growth and client satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Al Ansari Exchange
02.2019 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Handling administrative tasks, such as scheduling, budgeting, and maintaining records, as well as resolving customer issues and inquiries.
- Resolve customer inquiries and issues promptly, maintaining high standards of service and fostering positive client relationships.
- Collaborate with management to implement strategies for achieving branch targets and enhancing
overall performance. - Preparing reports and presentations for management review.
- Ensuring compliance with industry regulations, including AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements.
Sales Consultant
Ford Company
05.2016 - 04.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Participating in training programs, workshops, and industry events to enhance sales
skills and expertise.
Education
Bachelor of Marketing - Marketing
Al Yarmouk University
Jordan01.2016
Skills
- Banking
- Operations Management
- Team Development
- Regulatory Compliance
- Financial Services
- Cash Handling
- Sales management
- Customer Retention
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Branch Manager
Al Ansari Exchange
02.2019 - Current
Sales Consultant
Ford Company
05.2016 - 04.2018
Bachelor of Marketing - Marketing
Al Yarmouk University
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