Mohamed Abu Shaban
Sales Manager
Dubai,DU
Summary
Accomplished Sales Manager offering 8 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Detail oriented and expert in building new network connections, promoting products and cultivating efficient environments for top service.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Beauty Sales Manager
Masrouji Group
Sharjah
01.2021 - Current
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
- Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
- Responsible for the performance and development of the sales team.
- Prepares action plans for individuals as well as for the team for effective search of sales leads and prospects.
- Monitors stock availability vs. plan and ensure that it is in line with the forecast and evolving with the set limits of rolling forecast.
Controls expenses to meet budget guidelines. - Builds and promotes strong, long-lasting customer relationships by partnering with them and understanding their needs.
Follows-up on the implementation of the Brand strategy, including pricing. - Analyze the market trends and identify opportunities to target.
- Works together with the Marketing & Education heads to forecast existing lines, novelties and promotional items.
Provides timely feedback to senior management regarding performance. - Present sales, revenue and expenses reports and realistic forecasts to the management team
Showroom Supervisor and Project Manager
Nazih Group
Sharjah
09.2019 - 12.2020
- Coordinating internally with resources and third parties/vendors for the flawless execution of multiple projects.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Assisting in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation and developing a detailed project plan to monitor and track progress.
- Manage the changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Measuring performance using appropriate project management tools and techniques.
- Report and escalate to management as needed and build long term relationship with the client and maintain relationships with third parties/vendors.
- Perform risk management to minimize potential risks.
- Create and maintain comprehensive project documentation.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.
- Track project performance, specifically to analyze the successful completion of short and long-term goals.
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
- Develop comprehensive project plans to be shared with clients as well as other staff members.
- Use and continually develop leadership skills and attend conferences and training as required to maintain proficiency.
- Perform other related duties as assigned
- Develop spreadsheets, diagrams and process maps to document needs.
Outdoor Sales Representative
Nazih Group
Sharjah and Ajman
03.2017 - 07.2019
- Achieving sales & distributing from a portfolio of accounts in accordance with targets within AED100,000 monthly or more for different region .
- Developed the reports for the past day activities like sales, coverage, distribution, problems faced, maintenance requirements at the saloon .
- Submitting the report and discuss with the immediate supervisor if any issue faced with the product or the client.
- Review the day schedule and discussing the plan with the supervisor before departure .
- Visit the customers as per route plan and follow up on any pending maintenance request needed for the clients.
- Review the up-to-date achievement and plan how to recap any shortage.
- Develop and submit the monthly sales report.
- Monitor feedback from customers to measure their satisfaction with company products and submit a report on any equipment not operating well in a saloon to make sure to reach clients satisfaction.
- Staying up to date with the management on any developments in the saloon sector that might affect the business.
- Monitor the competition activities and report back to office to keep all concerned informed.
- Following up on the collections to be done on time and ensure that the returns of assigned accounts are correct and as per company return policy.
- Support the team members whenever possible or requested to in case of sickness or vacation.
- Provide clients and potential clients within the allocated sales area with information about the company products and services.
- Maintain an awareness of sales and other developments amongst competitors and pass any relevant information to the appropriate company staff and maintain all required records of sales and other relevant information to enable performance to be measured and monitored.
- Generate reports and analyze sales per category, brand and product to measure performance vs. budget.
- Ensure that numeric and weighted distribution is maximized at all times.
- Arranging POS material to the client whenever required.
Indoor Sales Representative
Nazih Group
Dubai
02.2015 - 02.2017
- To maximize the sales and support the company to reach its objectives while maintaining high customer satisfaction.
- Service the clients at the retail outlets and provide the right advice and recommend / introduce new items for purchase.
- Ensured proper shelf display and made sure to maintain the showroom clean at all times.
- Implement the approved merchandising at all times.
- Assisting the clients and serviced to the highest customer service standard and as per company policy. Build long term relationships with the clients on upcoming promotions or sale .
- Monitor expired and damaged items and arrange replacement beforehand and Replenish out of stock and replace short expiry dates.
- Ensure zero variance in stock within the retail outlet.
- Receiving the items requiring maintenance and follows up closely to ensure returning the serviced equipment to the client on time.
- Control the cash payments and ensure that they are equal to the sales conducted daily.
- Manage the process of the sale, returns / refunds as per company policy.
- Assist the retail outlet manager in the daily communication and in the follow-up on the stocks.
- Attend to client phone calls and also my colleagues from other branches.
- Issue accurate reports at the end of the day reporting to the retail outlet manager on total transactions and sales made during that day.
Customer Service Representative
Jwwal Mobile Network
Palestine
01.2011 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BBA - Business Administration
Islamic University of Gaza -IUG
Palestine 09.2009 - 06.2012
Certificate - Project Management
Unrwa Department of Microfinance
Palestine 11.2016 - 02.2017
Certificate - Profit From The Internet And Freelancing
Computer Land
Palestine, Gaza 01.2015 - 03.2015
Certificate - Business Purposes
Islamic University of Gaza
Palestine , Gaza 07.2010 - 08.2010
Skills
Coaching and mentoring
Sales Reporting
Systems and software programs
Accomplished manager
Solution selling
Account management
Strategic account development
Review of contracts
Strategic planning
Time Management
Leadership and Teamwork
Timeline
Beauty Sales Manager
Masrouji Group
01.2021 - Current
Showroom Supervisor and Project Manager
Nazih Group
09.2019 - 12.2020
Outdoor Sales Representative
Nazih Group
03.2017 - 07.2019
Certificate - Project Management
Unrwa Department of Microfinance
11.2016 - 02.2017
Indoor Sales Representative
Nazih Group
02.2015 - 02.2017
Certificate - Profit From The Internet And Freelancing
Computer Land
01.2015 - 03.2015
Customer Service Representative
Jwwal Mobile Network
01.2011 - 11.2013
Certificate - Business Purposes
Islamic University of Gaza
07.2010 - 08.2010
BBA - Business Administration
Islamic University of Gaza -IUG
09.2009 - 06.2012