Mohammad Ahli

June 2017 – Present

• Lead complex cross-functional operational projects across Emirates' global airport network, ensuring timely delivery, operational readiness, compliance, and stakeholder alignment from planning through implementation.
• Coordinate operational issues and critical project activities across internal departments, airport authorities, contractors, suppliers, and external partners to ensure uninterrupted service delivery and rapid issue resolution.
• Develop, review, and maintain operational manuals, Standard Operating Procedures (SOPs), implementation guidelines, and governance documentation to ensure compliance, consistency, and audit readiness across international stations.
• Conduct operational risk assessments during new lounge openings, refurbishments, and product implementations, identifying potential risks, coordinating mitigation actions, and monitoring project readiness.
• Represent Product Development during operational readiness activities, ensuring compliance with Emirates operational standards, regulatory requirements, and airport-specific procedures.
• Lead incident follow-up and corrective action coordination by engaging multiple stakeholders, tracking resolutions, and implementing preventive improvements to minimise operational disruption.
• Deliver multiple high-value projects simultaneously while managing scope, timelines, budgets, suppliers, contractual obligations, and project governance.
• Produce executive reports, operational updates, business cases, and performance presentations for senior leadership to support strategic decision-making.
• Build and maintain strong relationships with airport operators, regulatory stakeholders, suppliers, contractors, and internal operational teams to facilitate effective collaboration and operational excellence.
• Drive continuous improvement initiatives by analysing operational challenges, redesigning processes, and implementing efficiency improvements across international airport operations.
• Support operational contingency planning and business continuity initiatives during lounge openings, refurbishments, and service interruptions to minimise customer impact.
• Lead supplier performance management through service level monitoring, contractual governance, operational reviews, and corrective action planning.
• Coach project teams and operational stakeholders through new process implementation, operational change, and best practice adoption.

• Developed Maintenance Manual Plans: Designed comprehensive maintenance manuals for international premium lounges, standardizing procedures and ensuring consistent service quality.
• Oversaw Inventory Management: Monitored and maintained inventory levels for safety equipment, kitchen supplies, fire safety gear, and furniture, ensuring up-to-date databases and optimal stock levels.
• Achieved Cost Savings: Implemented cost-saving initiatives, saving millions by collaborating with international companies for free products and sourcing professional safety equipment.
• Created Service Level Agreements: Designed and negotiated Service Level Agreements with major international companies, including Microsoft, Sony, Apple, and various furniture suppliers.
• Resolved Project Issues: Identified and analyzed issues during the construction of premium lounges, providing effective solutions and managing successful lounge openings.
• Utilized Excel for Management: Created detailed spreadsheets and snag lists using Microsoft Excel for effective pre- and post-opening management of premium lounges.
• Managed Team Development: Led a team of employees, overseeing hiring, training, and professional development to foster growth and enhance performance.

• Prepared, monitored and maintained event budgets.
• Oversaw preparation and management of event budgets, delivering at or below projected costs.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination within agreed timeframes.
• Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
• Liaised with marketing and PR colleagues to promote special events in social calendars.