Summary
Overview
Work History
Education
Personal Information
References
Strengths
Timeline
Generic
Mohammad Ahmed Imran

Mohammad Ahmed Imran

Summary

To obtain a stable situation with a development-oriented company that can offer challenge to my proven abilities and experience in any suitable field where my high regard for loyalty, combined with my capacity for hard work and diligence, can be related to job security, job satisfaction and unlimited promotional prospects.

Overview

13
13
years of professional experience

Work History

Customer sales coordinator

EMRILL services
  • Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
  • Ensuring the adequacy of sales-related equipment or material
  • Responding to complaints from customers and giving after-sales support when requested.

Telesales

Etisalat
01.2009

Customer service supervisor

Mind Bridge
01.2019 - 01.2022
  • Managing call center operations and making sure to achieve the service level.

Event planner

Yellow butterfly event management
01.2014 - 12.2018
  • Execution, Artist managing, logistics and preparing proposals for sponsorship.

Call centre agent

ARAMEX
03.2010 - 12.2013
  • Handling customer queries in outbound and inbound calls
  • Got promoted to a Team Leader's position within a year of joining the company
  • Assisting team members with low performance, updating daily and monthly statistics for the team.

Call Centre Operator

Ministry of Labor – MOL
12.2009 - 02.2010
  • Handling legal enquiries, attending inbound & outbound calls, Preparing Incident report, and analyzing Cisco CRM report & submitting to concerned departments
  • Customer queries regarding Labor Law, reporting customer visa issues to concerned departments (Legal Department, Economic Development Department)

Logistics Coordinator

DU Telecommunications
09.2009 - 12.2009
  • Managing the movement of stock, coordination with technicians and solving conflict management of field technicians

Customer support Team Leader

International Marketing Limited (IML)_Sharjah
02.2009 - 09.2009
  • Supervised assuring high level of customer support during various promotions events including Canon, Dove, Nokia, Galaxy and Dux
  • Preparation of promotion and financial analysis, reporting to senior Management
  • Supervising staff and assigning tasks for Telemarketing and promotions projects
  • Arranging products presentation.

Education

Bachelors of Business Administration - Finance and Marketing

Preston University America, Ajman – Campus

G.E.D - undefined

Preston University

undefined

SSC Al Majid English School, Dubai

Personal Information

  • Place of Birth: Dubai
  • Height: 6 Feet
  • Date of Birth: 01/13/1991
  • Nationality: Pakistan
  • Marital Status: Single
  • Visa Status: Employment

References

References will be furnished on request.

Strengths

Reliable, dedicated & strongly committed. Confident Personality and friendly nature. Hard worker and Quick Learner. Possess strong initiative & leadership qualities & able to work in a team environment well able to correlate with colleagues, seniors and subordinates. Excellent Communication and Interpersonal Skills. Self Motivated – Desire to push myself forward and achieve heights of success

Timeline

Customer service supervisor

Mind Bridge
01.2019 - 01.2022

Event planner

Yellow butterfly event management
01.2014 - 12.2018

Call centre agent

ARAMEX
03.2010 - 12.2013

Call Centre Operator

Ministry of Labor – MOL
12.2009 - 02.2010

Logistics Coordinator

DU Telecommunications
09.2009 - 12.2009

Customer support Team Leader

International Marketing Limited (IML)_Sharjah
02.2009 - 09.2009

Telesales

Etisalat
01.2009

Customer sales coordinator

EMRILL services

Bachelors of Business Administration - Finance and Marketing

Preston University America, Ajman – Campus

G.E.D - undefined

Preston University

undefined

SSC Al Majid English School, Dubai

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Mohammad Ahmed Imran