Mohammad Alalwa
To provide productive work, play major role customer service field, which will enable me to grow and expand my experience, support building my career while meeting the corporation’s goals. Cheerful Concierge with excellent customer service and interpersonal skills. Friendly, approachable and helpful in responding to queries and resolving issues. Track record of increasing customer satisfaction and enhancing travel experience. Knowledgeable and skilled front desk professional successful at balancing guest and business needs. Well-organised in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Work History
Welcome Ambassador
1 Year 3 Months• Welcomed guests and assisted with luggage and check-in/check-out.
• Managed luggage storage, Lost & Found, and guest belongings.
• Assisted with transportation, reservations, wake-up calls, and guest requests.
• Supported Front Office and provided wheelchair assistance.
• Promoted room upgrades and hotel facilities.
• Maintained a professional and welcoming lobby environment.
Concierge
2 Years 8 Months• Assisted guests with arrivals, departures, luggage, and transportation.
• Arranged taxis, airport transfers, and restaurant reservations.
• Provided information about Dubai attractions and local areas.
• Handled guest requests and complaints professionally.
• Assisted with room upgrades and wheelchair support.
• Coordinated with hotel departments to fulfill guest needs.
Telephone Operator/ Guest Services Operator
1 Year 11 Months• Handled internal and external calls professionally.• Managed guest requests, inquiries, and wake-up calls.• Coordinated with Housekeeping, Front Office, Maintenance, and other departments.• Handled guest complaints and ensured timely resolution.• Provided information about hotel facilities and services.• Maintained accurate call and guest request records.
Sales Associate
2 Years- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Trained new sales associates on product knowledge and effective sales techniques.
- Collaborated with team members to achieve monthly sales targets and improve store performance.