MICROSOFT OFFICE
Mohammad Aleem
Customer Service Representative
DUBAI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
NCRI ASCENTIA SERVICES
DUBAI
01.2022 - 08.2022
- Recommended products to customers, thoroughly explaining details.
- Calling customers and informing about Emirates IDS, Bank Debit cards And Credit Cards, BANK STATETEMENTS taking address to arrange the deliveries through Emirates Post Group.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, giving proper information and taking proper address to arrange deliveries through Emirates Post Group.
Customer Service Representative
DR.NUTRITION WAREHOUSE
DUBAI
02.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Entered orders in Micro Soft Dynamic computer database system.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
MBA - Accounting And Finance
JNTU UNIVERSITY
India Hyderabad 07.2013 - 08.2015
Bachelor of Arts - COMMERCE
GOUTAM SAI DEGREE COOLEGE
INDIA HYDERABAD 02.2010 - 07.2013
Skills
Complaint resolution
Shipping procedures understanding
Service standard compliance
Order fulfillment
CRM
Route dispatch
Creative problem solving
Software
EPG SOFTWARE
TALLY
AVYUKTA
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additional Information
- FATHER NAME : MOHAMMAD SALEEM
- DATE OF BIRTH : 22-10-1992
- NATIONALITY : INDIA
- MARITAL STATUS : SINGLE
- RELIGION : ISLAM
- VISA STATUS : EMPLOYMENT VISA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
NCRI ASCENTIA SERVICES
01.2022 - 08.2022
Customer Service Representative
DR.NUTRITION WAREHOUSE
02.2019 - 01.2022
MBA - Accounting And Finance
JNTU UNIVERSITY
07.2013 - 08.2015
Bachelor of Arts - COMMERCE
GOUTAM SAI DEGREE COOLEGE
02.2010 - 07.2013