Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
references
Timeline
CustomerServiceRepresentative
Mohammad Alhyari

Mohammad Alhyari

Dubai

Summary

Goal-oriented manager with distinguished experience in critical thinking and troubleshooting, with exceptional leadership abilities.

Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Sales Account Manager

ARABSAT
07.2021 - Current
  • Responsible and manage key account customers in UAE,Qatar,Bahrain,Oman,Turkey,Levant and East Asia countries for both telecommunication and broadcasting businesses.
  • Achieved sales goals and service targets for Dubai Regional office by increase of +$10M for the first 2 years, cultivating and securing a 10% new customer accounts.
  • Built relationships with customers and community to establish long-term business growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction with key regional accounts as Alsharq News,MBC, Etisalat, Du, SkyNews, IRIB, Jordan TV, MTN, Profen and more.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Review yearly targets and set the strategic plan in accordance with the team
  • Report the sales results and suggest improvements.
  • Manage all sales leads and opportunities via CRM system and help improving sales cycle process.

Senior Account Manager

ARABSAT
05.2016 - 06.2021
  • Responsible and manage key account customers in Saudi Arabia,Kuwait,Yemen and Levant countries for both telecommunication and broadcasting businesses.
  • Grew sales and boosted profits of Riyadh regional office by 20% and develop 10% marketshare in new markets.
  • Built relationships with customers and community to establish long-term business growth.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Review yearly targets and set the strategic plan in accordance with the team
  • Retaining clients and building strong and trusting relationships
  • Understanding client needs and identifying new business opportunities
  • Providing superior customer service and ensuring client satisfaction
  • Identifying opportunities for improvement and proposing new tools and processes
  • Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors and industry.
  • Work with the Sales, Account Management, and Operations teams to implement the targeted sales strategy
  • Report the sales results and suggest improvements.
  • Manage all sales leads and opportunities via CRM system and help improving sales cycle process.

Regional Sales Coordinator

ARABSAT
02.2015 - 04.2016
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Review receipt of regional account contracts to ensure contracts comply with guidelines.
  • Responsible of fulfillment of sales cycle and contract signature process.
  • Monitor and follow up with the regional offices all existing contract renewals, modifications or terminations.
  • Verify the organization’s contract rates and discounts accuracy and input data into the database system
  • Discuss open issues from objectives, business-driving opportunities, volume drivers, and competitive selling
  • Attend office calls further to sales and direct line.

Sales Manager

Floor & More
02.2013 - 05.2014
  • Championed product development and a new pricing strategy that enhanced the company portfolio and reduced the cost by 37%.
  • Captured and secured multiple deals that improves the company profitability by 100%.
  • Establish sales objectives by forecasting and developing annual sales quotas for regions, expected sales volume, and profit for existing and new products
  • Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
  • Determine sales operational requirements by scheduling and assigning employees, and following up on work results
  • Maintains national sales staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results
  • Contributes to team effort by accomplishing related results as needed.

Sales Development Executive

Smoothlink, Zain-Jordan
04.2012 - 02.2013
  • Developed a cross-divisional selling synergy within a team of 5 salesmen that improved product sales revenue and customer base by 30% monthly.
  • Qualify and develop inbound and outbound sales leads and respond to product inquiries
  • Run email campaigns to generate new sales prospects
  • Complete accurate tracking of communication with current and potential customers in SalesForce.com
  • Work with upper-level managers and directors to design specific offers
  • Schedule demonstrations between Sales Representatives and potential customers

Salesman

Smoothlink, Zain-Jordan
04.2011 - 03.2012
  • Conduct calls and face-to-face meetings with customers daily
  • Build and maintain relationships with new and repeat customers
  • Maintain records of all sales leads and customer accounts
  • Educate customers on how products and services can benefit them financially and professionally
  • Sell the company’s products or services to customers within central province
  • Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs
  • Work closely with the marketing department to build the marketing department to build the required solution based on the customer’s need
  • Increase sales revenue across designated regions by 50% within 1st half.

Education

Bachelor’s degree - Business Administration

Al Al-Bayt University
Almafraq, Jordan
07.2009

Skills

  • Microsoft Office: Microsoft Word, Excel, Access, PowerPoint, OneNote, etc
  • CRM “Customer Relation Management”
  • Sales Force
  • Excellent Communication Skills
  • B to B Sales
  • RFP Responses
  • Sales Presentation
  • Budgeting and P&L
  • Time Management
  • Closing Techniques
  • Client Satisfaction
  • Negotiations Expert and Strong Deal Closer
  • Team work
  • Troubleshooting and problem solver
  • Hard worker

Affiliations

Sales professional certificate, Dubai - Nov 2018. Strategic Sales & Marketing Management (3 phases), Riyadh – 2019. Phase (1): strategic planning of customer value, 23-25 Apr. Phase (2): Communicating Value & Influencing Customers, 7-9 Jul. Phase (3): Commercial deal making & Value Based Negotiations, 24-25 Sep.

Certification

  • CSP - Certified Sales Professional (Nov-2018).
  • Strategic Sales and Marketing Management Training - 2019.

Languages

Arabic
Advanced (C1)
English
Upper intermediate (B2)

references

  • Laith Alani - Head of Product sales (Broadcasting) - ARABSAT - LaithA@ARABSAT.com
  • Omar Wardat - Founder & CEO - Integro - (962) 795011501

Timeline

Senior Sales Account Manager

ARABSAT
07.2021 - Current

Senior Account Manager

ARABSAT
05.2016 - 06.2021

Regional Sales Coordinator

ARABSAT
02.2015 - 04.2016

Sales Manager

Floor & More
02.2013 - 05.2014

Sales Development Executive

Smoothlink, Zain-Jordan
04.2012 - 02.2013

Salesman

Smoothlink, Zain-Jordan
04.2011 - 03.2012

Bachelor’s degree - Business Administration

Al Al-Bayt University

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Mohammad Alhyari