Hi, I’m
Mohammad Ali Akbar
Dubai
Summary
As a dynamic Customer Service Manager boasting over six years of experience, I have honed my expertise at the esteemed Ilyas Mustafa & Galadari Group. A BBA graduate, I am adept in data analysis, CRM, project management, and training, all of which I am eager to leverage to drive success and elevate the customer experience within your team. I am currently seeking a role that aligns more closely with my values, qualifications, and the desire to utilize my exceptional personal skills in a position that truly merits them. At present, I find myself in an entry-level position that unfortunately underutilizes my capabilities, leading to a demotivation that hinders my professional growth.
Overview
9
years of professional experience
Work History
AL Riyadh Group
Assistant Manager
04.2025 - Current
Job overview
- Overseeing daily operations
- Managing staff and teams
- Ensuring customer satisfaction Implementing hotel policies and procedures
- Handling guest complaints and issues Maintaining quality standards
- Coordinating with other departments Assisting the General Manager or Department Head
- . Monitoring inventory and supplies
- Analyzing feedback and improving services
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Ilyas Mustafa & Galadari Group
Customer Service Manager
07.2024 - Current
Job overview
- Spearheaded frontline operations, delivering exceptional customer service and fostering a trustful relationship between consumers and the brand.
- Expertly navigated customer inquiries, efficiently resolved complaints, and guided clients through service offerings and purchases.
- Managed park operations, ensuring optimal safety, cleanliness, and visitor satisfaction.
- Coordinated maintenance, supervised staff, and administered budgeting and resource allocation.
- Proactively addressed downtime and guest issues, conducting regular problem-solving sessions.
- Maintained a pulse on employee well-being, orchestrating routine checks and resolving workplace concerns.
- Directed staff management, including recruitment, training, scheduling, and performance evaluations.
- Supervised park facility and equipment maintenance, upholding high standards of safety and cleanliness.
- Developed and executed budgets for operational costs and capital improvements.
- Designed and implemented diverse recreational programs and special events to enhance visitor experience.
- Engaged with the community and local businesses to promote park activities and foster partnerships.
- Ensured strict adherence to all regulatory requirements pertaining to park operations.
- Diligently maintained records, compiled reports, and provided updates on park activities and performance.
- Addressed and resolved visitor complaints, ensuring a positive park experience.
Vibes Cafe & Hukkah Lounge
Hospitality Manager
02.2024 - 07.2024
Job overview
- Ensured high levels of customer satisfaction through expert handling of reservations and accommodation of special requests.
- Orchestrated memorable special events tailored to individual preferences by leveraging extensive industry knowledge.
- Demonstrated adaptability and a customer-centric approach by responding to client needs with flexibility and positivity.
- Possess a robust background in the food and beverage sector, with a track record of excellence since 2016.
Hotel Sriyansh Regency
Assistant Manager
04.2017 - 06.2019
Job overview
- Oversaw reservation management, optimizing booking processes and customer satisfaction.
- Guaranteed seamless service delivery, enhancing guest experience and operational efficiency.
- Addressed customer inquiries with prompt and effective resolutions, bolstering client trust.
- Provided operational support, contributing to the team's success and business objectives.
Accenture India
Associate Manager & Voice and Accent Trainer
06.2016 - 08.2017
Job overview
- Led backend operations, showcasing exceptional multitasking and organizational prowess.
- Enhanced new hires' communication skills for superior client engagement with UK counterparts.
- Orchestrated and facilitated client meetings, guaranteeing smooth interactions and effective relationship management.
- Awarded 'Excellent Employee' for outstanding performance and commitment.
Education
SIR CV RAMAN UNIVERSITY
BBA
01.2015
University Overview
- Graduated with a 3.8 GPA in BBA.
- Completed a distinguished final year project.
- Selected for exclusive business case competition.
- Awarded Dean's List for 6 semesters.
- Chosen for elite business case contest.
- GPA: 3.8
JAIN SCHOOL OF BUSINESS STUDIES
Master's Degree
01.2017
Skills
- QUALITY ASSURANCE
- POLICY DEVELOPMENT
- BUDGETING
- TRAINING PROGRAMS
- PROJECT MANAGEMENT
- CUSTOMER RELATIONSHIP MANAGEMENT
- SCHEDULING
- DATA ANALYSIS
- SALES & PROMOTIONS
- FINANCIAL MANAGEMENT & QUALITY CONTROL
- COST CONTROL
- TEAM LEADERSHIP
- OPERATIONAL EFFICIENCY
Languages
English
Personal Information
- Date of Birth: 03/31/95
- Nationality: Indian
- Marital Status: Single
- Visa Status: Employment
Hobbies and Interests
- Football
- Reading Novel
- Horse Riding
Driving License - Category
Four-Wheeler
Timeline
Assistant Manager
AL Riyadh Group
04.2025 - Current
Customer Service Manager
Ilyas Mustafa & Galadari Group
07.2024 - Current
Hospitality Manager
Vibes Cafe & Hukkah Lounge
02.2024 - 07.2024
Assistant Manager
Hotel Sriyansh Regency
04.2017 - 06.2019
Associate Manager & Voice and Accent Trainer
Accenture India
06.2016 - 08.2017
JAIN SCHOOL OF BUSINESS STUDIES
Master's Degree
SIR CV RAMAN UNIVERSITY
BBA
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