Mohammad Al Muhairi

• Designed incentive schemes to motivate team members towards achieving sales targets.
• Devised strategic plans to reach company's short-term and long-term revenue goals.
• Implemented changes based on market trends analysis, ensuring a competitive edge.
• Managed client relationships to foster loyalty and drive repeat business.
• Led weekly sales meetings to promote clear communication and collaborative problem-solving.
• Dealt quickly with potential conflicts within the team, maintaining harmonious working conditions.
• Maintained high levels of professionalism whilst handling challenging situations or negotiations.
• Assessed individual performance to provide constructive feedback and coaching.
• Monitored daily sales activities, ensuring alignment with organisational standards and regulations.
• Liaised with the marketing team to align promotional efforts with sales objectives.

• Continually developed professional knowledge in the field of sales techniques and market trends.
• Developed sales pitches tailored specifically to individual client needs.
• Established robust client relationships through effective communication and negotiation skills.
• Performed regular follow-ups with prospective customers, leading to increased conversion rates.
• Tracked competitor activity and adjusted strategies accordingly for market advantage.
• Provided after-sales support as required, enhancing the overall customer experience.
• Resolved customer complaints promptly, ensuring customer satisfaction.
• Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
• Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.

• Show broad knowledge of IKEA products and the ability to advise customers when making a purchase decision in various divisions.
• Share knowledge with co-workers on Mystery Shop standards and how to achieve store goals.
• Keep area of responsibility clean, tidy, priced and fully stocked, and ensure that IKEA basic merchandising standards are in place at all times, giving visitors a positive shopping experience, by using SLM to its full potential.
• Convey passion about IKEA products & service products and actively learn about their features and benefits, and share this knowledge with customers and colleagues.
• Ensure buying guides and warranty brochures are available to customers at all times by maintaining inventory and informing manager when supply is low.
• Maintain basic actions in area of responsibility throughout the day and prepare for replenishment and the next day’s business (Sales Location Management).
• Ensure displays are correctly presented and propped and building displays for new items.
• Ensure all products have P-tags and rack labels and making new P-tags and rack labels for products that are missing them.
• Complete knowledge of iSell for checking product availability and shipment details.
• Checking inventory accuracy and making inventory corrections if their is any discrepancy.

• Founded solution based company with 4 other for the 1st cohort at the Intelak incubator (travel-based incubator - finalist) where we developed ergonomic and biodegradable in-flight meal trays.
• Generated and analyzed statistical reports of KPI's for both performance and staffing.
• Assisted development and quality assurance teams with version updates including finding and replicating software bugs and testing new pre-release versions.
• Acted as an escalation point for customer satisfaction issues that were of a highly sensitive and timely nature.

Primary Responsibilities:

• Material research and analysis for option design capabilities achieving 54% weight reduction compared to current trays.
• Calculations and estimations pertaining Aircraft Efficiencies to further display benefits of solution.
• Primary POC with material & manufacturing vendors. - Coordinating for live solution demo with Emirates Airlines.
• Conducted target market research to scope out industry competition and identify advantageous trends.

• Develop a proposal to schedule loads and spread deliveries for increased efficiency.
• Communicate with all levels of management and elevate issues that impact the department or organization to management on a timely basis.
• Keep track of inbound and outbound and provide detailed updates using Microsoft Excel.
• Participate in weekly operational meetings with the carriers to review performance KPIs and open issues.
• Assist team in implementation of continuous improvement projects.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team-building activities to enhance working relationships.
• Oversaw daily operations to ensure high levels of productivity.

• Tasked with visiting companies within TECOM inspecting licensing validation and compliance with health and safety regulations.
• Complete halt task of visiting 8 companies for inspection.
• Clearly communicate reasoning to department head for issuing of fines with affected parties and assist with further steps for amendment. - Report writing pertaining gained companies detailing the reasoning of the fine.
• Assist with template creation for email in English language
• Counseled committees and department heads regarding compliance risks and standards.