Mohammad Alsarookh
Dubai
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Emirates Post Group
02.2016 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
High School Diploma -
Al Shaarawi School
Dubai05.2014
Skills
- Service Recommendations
- Call Documentation
- Customer Support
- Complaint Handling
Languages
Arabic
English
Hindi
Timeline
Customer Service Officer
Emirates Post Group
02.2016 - 08.2022
High School Diploma -
Al Shaarawi School
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