MOHAMMAD ALSHARAWNEH
Al Ain
Summary
Passionate and experienced Computer Science Teacher and IT Support Specialist with over 10 years of diverse experience in academic and corporate environments. Proven expertise in integrating technology into classrooms, leading digital transformation initiatives, and providing technical support. Recognized for strong organizational skills, proactive problem-solving, and a commitment to excellence in both teaching and administrative functions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ICT Teacher
Al Bayraq School (NCE)
08.2025 - Current
- Teach computer science & ICT (Cycle 2)
- Administer Edunation and Savvas Realize platforms.
- lead digital learning initiatives and provide IT support to staff and students.
- Support school administration with data management and reporting.
- Design and implement innovative IT curriculum enhancing student engagement and learning outcomes.
- Develop lesson plans integrating technology to facilitate interactive classroom experiences.
CCDI Teacher
Um Ghafa School (MOE)
08.2019 - 08.2025
- Taught Computer Science (Cycle 2 & 3) and supervised the Robotics & Programming Club.
- Coordinated Cybersecurity team and contributed to the 'Smart School Transformation Framework'.
- Provided technical support to staff and students, including device maintenance and network troubleshooting.
- Handled administrative tasks: certificate issuance, attendance management, and data updates, and reporting.
- Coordinated end-of-term exams, administered the SwiftAssess platform, managed exam reports and student credentials.
Senior Associate
National Health Insurance Company-Daman
06.2013 - 07.2019
- Managed health insurance operations onsite at major client HR departments.
- Handled member updates, reimbursements, HAAD fines, and authorizations.
- Served as primary contact for client inquiries and issue resolution.
- Supported internal teams and participated in software beta testing.
- Delivered performance reports and presentations to clients.
- Key Clients: Al Ain Hospital, Police GHQ, UAE University, Al Ain Zoo, Al Foah Company, Strata Manufacturing, Al Ain Municipality, Department of President’s Affairs.
Customer Support Executive
National Health Insurance Company-Daman
09.2011 - 06.2013
- Handled enrollment, reimbursement requests, and account updates for corporate clients.
- Prepared daily and monthly reports.
- Followed up on authorizations, invoices, and health insurance card management.
Customer Support Representative (Part-Time)
TAQA Distribution
11.2009 - 09.2011
- Responded to customer inquiries via phone and email.
- Used Oracle CRM for query resolution.
- Created reports and coordinated with emergency services.
Education
BSc. - Information Systems Technology
Abu Dhabi University
Al Ain01.2011
Skills
- Problem Solving
- Reporting & Data Analysis
- Python Programming
- Excel Macros (VBA)
- MS Power Apps/ Power Automate
- Google Scripts
- Oracle CRM
- IT troubleshooting
- E-learning platforms (Edunation, LMS, Savvas Realize, MS Teams)
- Assessment platforms (SwiftAssess, NWEA (MAP), PISA, PIRLS)
Certification
- Internet Alert Google, 2023
- Python Basics University of Michigan (Coursera), 2022
- Cyber C3 Ministry of Education, 2020
- Comprehensive Computer Course Al Ahli Cultural Scientific Institute, 2001
LANGUAGES
Arabic
Bilingual or Proficient (C2)
English Advanced
Advanced (C1)
Timeline
ICT Teacher
Al Bayraq School (NCE)
08.2025 - Current
CCDI Teacher
Um Ghafa School (MOE)
08.2019 - 08.2025
Senior Associate
National Health Insurance Company-Daman
06.2013 - 07.2019
Customer Support Executive
National Health Insurance Company-Daman
09.2011 - 06.2013
Customer Support Representative (Part-Time)
TAQA Distribution
11.2009 - 09.2011
BSc. - Information Systems Technology
Abu Dhabi University
Community Service & Volunteer Work
Abu Dhabi University, Head Mentor, 2008 - 2009
HONORS & AWARDS
Super Achiever of the Year, Daman, 2014,
Star of the Month (4x), Daman, 2015-2016,
Certificate of Excellence (6x), Abu Dhabi University
Certificate of Appreciation for Superior Mentorship, Abu Dhabi University