Mohammad Alshdaifat

Dynamic healthcare operations leader with over 12 years of experience in Executive management, EMS leadership, Paramedics, and ICU nursing. Recognized for optimizing operational efficiency and streamlining processes. Proven success in managing large teams exceeding 700 members while implementing strategic initiatives that enhance productivity and reduce costs. Currently serving as Director of Operations at National Ambulance UAE, overseeing frontline ambulance services across the five Northern Emirates and leading significant projects in Abu-Dhabi. My portfolio includes EMS strategy, business continuity (NCEMA-certified), corporate planning, and large-scale event operations such as Formula 1. Committed to driving transformation, operational excellence, and patient-centered care to achieve measurable organizational outcomes. Prepared to leverage exceptional leadership and planning skills in a new role within hospital and pre-hospital settings.

• Developed and implemented an Operational Deployment Plan that cut extra duty cost, increased ambulance availability by 10%, maximise resources utilization during peak hours.
• Developed and implemented a structured internship program for new joiners, cutting preparation time by 73% (from two months to eight shifts) through targeted learning objectives
• Implemented an Operational Deployment Plan at strategic and operational levels, cutting average hospital handover time in some emirates by 27% (from 30 to 22 minutes).
• Implemented a supplier performance reporting process for supportive departments, leading to the identification and replacement of one underperforming supplier (Increased ambulance availability by 20%)
• Conducted and led a fishbone technique session with all stakeholders to identify causes of missing ePCRs, reducing missing records by more than 50%
• In coordination with the system admin, Audited and resolved data corruption in the dispatching system, improving data accuracy to 99%.
• Audited and corrected staff leave, extra duty, and overrun logs, achieving 100% accuracy and eliminating user errors or data manipulation.
• Oversaw the development of a new annual leave planner for over 600 staff, ensuring fair and efficient allocation, achieving 100% leave utilization, improving staff satisfaction, and full use of contract hours with zero loss to the company
• Achieved a 71.39% increase in event revenue and expanded market share from 2023 to 2024 through efficient resource utilization, increased event coverage, new business acquisition, and proactive client outreach
• Launched and expanded non-emergency transfer services for UAE nationals over 60, overseeing process development, governance, and efficient management of additional tasks and resources
• Launched a confidential project deploying over 15 ambulances within strict time and resource constraints, showcasing efficient resource utilization and advanced workforce planning
• Overseeing an initiative to adjust the Dispatching system internally to reduce Call handling from 2 minutes to 1.5 minutes - In progress
• Developed and implemented an Operational Response Plan that reduced ambulance accidents, improved response efficiency, decreased staff stress, and enhanced safety for EMS road attendants and team members
• Established the emergency medical service operations in the New ADAC (Zayed) Airport and the transition phase from the old airport
• Managed Hundred of MCI (multi-causality incidents) as a Silver Incident commander deploying and implementing MIMMS principles successfully
• Led the Operations department during a severe staff shortage, sustaining standards and quality with an average of 25% newly hired staff, with zero non-conformance or malpractice reported
• Restructured the departmental chart to sustain quality service and maintain business continuity, based on geographical knowledge and data-driven decisions, achieving 100% success with clear improvements in manager-to-staff engagement rates and processes
• Run Formula 1 and Oversaw running its medical coverage for the past three years (2022,2023,2024) and preparation for 2025
• Participated and led hundred of MCI (multi-causality incidents) training with stakeholders (Civil Defense, Police, Airports)
• Conducted many MCI Management workshop to the junior leadership team ensuring unified practice among my team
• Championed infection control practices and enforced compliance of all regulation at all times

DOH Paramedics Exam - Licensed