Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mohammad Al Shuaibi

Dubai

Summary

Having successfully implemented CRM projects in various sectors including pharmaceuticals, manufacturing, banking, and commercial industries, I offer a distinctive combination of practical technical proficiency and strategic business insight as a CRM Functional Consultant. From coding and technical leadership to business analysis and delivery management, my diverse experience ensures a thorough grasp and successful implementation of CRM solutions customized to address industry-specific needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SOLUTION ARCHITECT

Technology Strategies Middle East - TSME
03.2022 - Current
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution
  • Managed and delivered advanced customization and configuration for CPM & BPM solutions
  • Created strong relationships with key decision makers as trusted consultant of Automation line
  • Communicated with partners and clients to update product and implementation status at technical or functional level.

CRM SOLUTION ARCHITECT

Specialized Technical Services - STS
07.2018 - 11.2022
  • Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions.
  • Act as a bridge between business and technical stakeholders to ensure effective communication and alignment of objectives.
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Assigned tasks to associates, staffed projects and all involved parties to enhance optimal business flow
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Documented business processes and analyzed procedures to align with changing business needs
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
  • Hyper care Support and Conduct user training sessions and to facilitate smooth adoption of the application.
  • Mentor the relevant reports and dashboard to extract meaningful insights from data, enabling stakeholders to make informed decisions.
  • Collaborate with delivery team to develop back-end components to connect applications with web services.

SENIOR FULL STACK WEB DEVELOPER

Specialized Technical Services - STS
04.2017 - 06.2018
  • Developed CRM and Ticketing systems using SugerCRM and Laravel framework
  • Work on SaaS model using Open Source (LAMP)
  • Planned system development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding
  • Mentored junior developers to coach on industry best practices and techniques, resulting in competent developers and greater client satisfaction
  • Performed troubleshooting of technical issues within production environment
  • Created powerful Content Management Systems to serve as interface for client
  • Planned and engineered RESTful web services to manipulate dynamic datasets.

WEB DEVELOPER

Clinica
03.2015 - 04.2017
  • Developing a Clinic management system based on Drupal CMS
  • Provided front-end and back-end System development using Drupal, Wordpress, Laravel and other PHP frameworks
  • Coded websites using HTML, CSS, JavaScript and jQuery languages
  • Conducted testing and review of System design for responsiveness, clarity and effectiveness
  • Pulled from PHP, MySQL, JavaScript and other back-end library knowledge to bolster programming resources
  • Multi-tasked across multiple focuses to generate project results and meet deadlines and organizational expectations.

Education

Bachelor of Engineering - Computer Engineering

Princess Sumaya University For Technology (PSUT)
01.2015

Skills

  • CRM Systems (SugerCRM, Salesforce, Zoho CRM, Microsoft Dynamics)
  • Business Requirement Gathering and Analysis
  • Stakeholder Management
  • User Journey Mapping
  • Presentation Skills
  • LAMP (Linux, Apache, MySQL, PHP)
  • Restful web services
  • Strategic Planning
  • Enterprise Architect Tools (Mega, Alfabet)
  • Robotic Process Automation (RPA)
  • Gap analysis
  • Creative problem solving
  • Business process management using ARIS
  • TOGAF Architecture Skills
  • Quality assurance Framework
  • Business Process Mapping
  • Conflict Resolution
  • Workflow Analysis
  • Solutions deployment

Certification

  • Certified Linux, Linux Professional Institute, Oct 2017
  • Certified MySQL Developer 5.6, Oracle, Aug 2018
  • TOGAF Training, Nov 2019
  • Sales Training Customer Relationship Building, Jul 2019
  • ZohoCRM, Salesfource and SugerCRM Certified
  • AWS Certified Solutions Architect, May 2020
  • MongoDB Training, Feb 2022
  • Certified ARIS BPM, June 2022
  • Certified Advanced RPA Professional, May 2022
  • Certified ALFABET EA tool, Sep 2022

Accomplishments

  • Streamline and integrate all clinic processes into a single automated system.
  • Helping success pharmaceutical CRM system for big companies in Jordan and KSA by gathering the requirements and suggest the best solutions.
  • Conducting User Acceptance Testing (UAT) sessions and providing training to over 200 end users.
  • Helping the business owner to increase the adaptation of the users and ensure the use of the system by presenting reports, KPIs and feedbacks.
  • Supervised team of 4 Developers.

Timeline

SOLUTION ARCHITECT

Technology Strategies Middle East - TSME
03.2022 - Current

CRM SOLUTION ARCHITECT

Specialized Technical Services - STS
07.2018 - 11.2022

SENIOR FULL STACK WEB DEVELOPER

Specialized Technical Services - STS
04.2017 - 06.2018

WEB DEVELOPER

Clinica
03.2015 - 04.2017

Bachelor of Engineering - Computer Engineering

Princess Sumaya University For Technology (PSUT)

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Mohammad Al Shuaibi