Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Mohammad Amoori

Mohammad Amoori

Abu Dhabi,United Arab Emirates

Summary

Reliable Banking Officer with experience managing positive, productive client relationships. Accurate and focused to resolve discrepancies for smooth transactions. Proactive and flexible for responsive team support. Ambitious individual with excellent analytical abilities seeks Banking Officer role. Manipulates data to improve insight, enabling improved customer and business outcomes. Confident and productive under pressure to complete tasks within deadlines. Enthusiastic OSM with experience improving daily operations through focused analysis and improvement coordination. Identifies automation possibilities to maximise capabilities whilst reducing costs. Multitasks and prioritises strategically to achieve in fast-changing environments. Detail-focused Banking Officer with experience providing time-critical customer and staff support. Collates data and presents insight clearly and concisely to engage non-technical audiences. Meticulous and methodical for accurate records and analysis. Hardworking student with good organisation and interpersonal abilities seeks Banking Officer role. Builds positive customer rapport for helpful, informative communications. Proactive and flexible to manage changing priorities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Operational Manager

Abu Dhabi Islamic Bank
Abu Dhabi, UAE
03.2010 - Current
  • Opening Branch system and Preparing all reports
  • Preparing branch trial balance and matching it with previous work day activities
  • Balance cash vault.
  • Balance all teller cash box.
  • Checking and handling customer investigation and customer complains
  • Preparing and submitting TT ,DD , PO
  • Monitoring Q system and flooring in branch to reduce customer waiting time to avoid customer complains.
  • Implemented best practices marketing techniques to drive revenues and increase sales.
  • Introduced customer-focused service platform to retain and grow new business relationships.
  • Established and implemented key procedures for Preparing documentation, models and presentations.
  • Prepared loan status reports and lending activity for supervisors.
  • Supervised branch operations to spur continuous improvements and enhance service delivery.
  • Recommended strategies to clients for achieving financial goals and objectives.
  • Encouraged and supported career growth for employees by promoting management internal staff members.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
  • Met new and existing clients to negotiate contracts and grow business.
  • Managed cash flow by collecting and depositing payments into bank accounts.
  • Set risk management policies to mitigate bank losses.
  • Monitoring and checked all branch activities either cash activity and customer services activities .
  • Preparing and checked all reports end of day.
  • Checking cash boxes for tellers and rectifying all cash shortage or cash overage end of day.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Utilised up-to-date information to make effective decisions governing bank operations.
  • Facilitated business success by building and nurturing lasting relationships with internal and external C-level executives.
  • Provided direction and leadership to all employees to maximise productivity and bottom-line profitability.
  • Assisted customers reduce interest costs on outstanding balances by monitoring interest rates.
  • Established and implemented key procedures for preparing documentation, models and presentations.
  • Gathered and analysed data to build financial models around critical metrics.
  • Cross-sold investment and financial consulting services to clients for increased profits.

FCY Cashier

Al Ansari Exchange
Dubai, UAE
04.2008 - 12.2009
  • Displayed and restocked merchandise by following brand guidelines.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Completed opening and closing procedures each day.
  • Reduced customer wait times through optimised checkout processes.
  • Set up new promotions and monitored price changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tracked transactions on balance sheets and reported any discrepancies.
  • Resolved customer complaints and answered queries about store products.
  • Checked notes carefully to spot counterfeit currency.
  • Helped meet business needs by working extra shifts.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Recommended products and services to customers based on requirements.

HR Clerk

Irbid Greater Municipality
Irbid , Jordan
06.2005 - 07.2007
  • Communicated with vendors to negotiate contracts for product orders.
  • Practiced confidentiality to adhere to company procedures.
  • Monitored and purchased office supplies to maintain consistent inventory.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Typed reports and drafted letters for executives.
  • Organised events, booked conference rooms and communicated with caterers.
  • Photo copied files, scanned records and filed documents by alphabetical order.
  • Provided invoices and sent reminders for outstanding payments.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Formulated and submitted weekly reports to manager.
  • Managed complaints and escalated major concerns to management.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Sorted and distributed mail to designated recipients to maintain smooth delivery.

Education

Bachelor of Business Administration - Business Administration / Hospitals

Yarmouk University
Irbid / Jordan
09.1999 - 02.2004

Skills

  • Analytical thinking
  • Customer service-oriented
  • Loan approvals
  • Self-motivated nature
  • Administration strength
  • Meticulous attention to detail
  • Analytical problem-solving
  • Revenue generation
  • Interpersonal skills
  • Sales proficiency
  • Security knowledge
  • Deadline-driven
  • Forward-thinking
  • Due diligence
  • Staff training
  • Operations management

Languages

English
Upper intermediate
Arabic
Native

Timeline

Operational Manager

Abu Dhabi Islamic Bank
03.2010 - Current

FCY Cashier

Al Ansari Exchange
04.2008 - 12.2009

HR Clerk

Irbid Greater Municipality
06.2005 - 07.2007

Bachelor of Business Administration - Business Administration / Hospitals

Yarmouk University
09.1999 - 02.2004

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Mohammad Amoori