Net
Mohammad Anabtawi
IT & Digital Transformation
Dubai,DU
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of Telecom operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2
2
Languages
5
5
Certifications
7
7
years of post-secondary education
13
13
years of professional experience
Work History
Manager/Digital Customer Experience
Etisalat UAE
Dubai
10.2017 - Current
- Setting the Digital Customer Experience strategy for key areas of the digital landscape: Portals, E-Commerce, Self-care, Apps.
- Oversees strategic creation of Digital Customer Journey and Experience strategies to drive customer acquisition, retention, and upgrades for all Etisalat Business Online Services.
- Delivers on digital marketing sales and responsible for the strategy and execution of the various digital business experiences (mobile and desktop).
- Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
Digital Transformation Senior Officer
Umniah Mobile Company
Amman
08.2016 - 10.2017
- Create and drive digital strategies that develop new businesses or turn around ailing ones.
- Lead efforts regarding digital Transformation and disruptions.
- Bring together strategic, creative and technical skills to help leaders to understand how innovation and digital capabilities can help transform the telco businesses for the better.
Senior .NET Applications Developer
Umniah Mobile Company
Amman
04.2013 - 08.2016
- Built outstanding and dynamic team of software engineers and developers which significantly boosted overall success of organization.
- Regularly updated knowledge of latest industry trends in web development and related technologies.
- Mentored junior developers to coach on industry best practices and techniques, resulting in competent developers and greater client satisfaction.
- Developed back-end components to connect applications with web services.
- Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
- Worked closely with Project Managers and other developers to define parameters and plan detailed specifications with clear project deliverables and timelines to meet strict deadlines.
.NET Applications Developer
Umniah Mobile Company
Amman
11.2009 - 03.2013
- Built, tested and deployed scalable, highly available and modular software products.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
PHP Web Developer
Batelco Jordan
Amman
02.2008 - 10.2009
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Provided front-end website development using Joomla, Drupal and other editing software.
- Created web applications and components using PHP programming language.
Education
Bachelor of Science - Computer Science
Al-Balqa Applied University
Salt - Jordan 10.2004 - 02.2008
MBA - Management
German-Jordanian University
Amman - Jordan 02.2015 - 01.2019
Skills
Digital Transformation
Certification
Microsoft Certified Technology Specialist, 2011
Professional Training
- Change Management (Dubai, Etisalat Academy, Mar 2018)
- Leadership Training, The Collaborative Manager (Amman, TTM Associates, Oct 2014)
- Leadership Training, The Evolving Manager (Amman, TTM Associates, Oct 2014)
- Leadership Training, The Passionate Manager (Amman, TTM Associates, Feb 2014)
- Training of Trainers (TOT) (Amman, The Talentology, Mar 2014)
- Effective Communication Skills (Amman, Dale Carnegie Training, Jan 2014)
- Time & Stress Management Skills (Amman, Projacs Training, Oct 2008)
Technical Training
- Microsoft Enterprise Project Management (Amman, Method, Nov 2015)
- Microsoft Sharepoint 2013 Development (Amman, Microsoft Innovation Center, Dec 2014)
- Android Developer Track (Amman, App Trainers, Jun - Sep 2013)
- iOS Developer Track (Amman, App Trainers, Jun - Sep 2013)
- Windows Phone Developer Track (Amman, App Trainers, Oct 2013)
- Oracle Development: PL/SQL, Forms, Reports (Amman, ITCC, Aug 2011)
- Microsoft Sharepoint Development (Amman, CompuBase, May 2011)
- Microsoft Certified System Engineer (MCSE) (Amman, Exceed Training & IT Solutions, Feb-Nov 2006)
Software
PHP
SQL
HTML
CSS
Javascript
Bootstrap
JQuery
MVC
Tech Community Contributions
Contributer at Jordan Technical Community (Microsoft Technical Community) in the fields of Web, Mobile, and Cloud.
Activities: tech.manabtawi.com/activities
Interests
Photography (wwwmanabtawicom)
Sports
Astronomy
Timeline
Manager/Digital Customer Experience
Etisalat UAE
10.2017 - Current
Digital Transformation Senior Officer
Umniah Mobile Company
08.2016 - 10.2017
MBA - Management
German-Jordanian University
02.2015 - 01.2019
Senior .NET Applications Developer
Umniah Mobile Company
04.2013 - 08.2016
.NET Applications Developer
Umniah Mobile Company
11.2009 - 03.2013
PHP Web Developer
Batelco Jordan
02.2008 - 10.2009
Bachelor of Science - Computer Science
Al-Balqa Applied University
10.2004 - 02.2008
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