Summary
Overview
Work history
Skills
Languages
Certification
Timeline
Generic
Mohammad ARIF

Mohammad ARIF

Dubai

Summary

Adaptable hospitality professional with proven history of superior guest service. Addresses challenges with resourceful problem-solving and high emotional intelligence. Strong command of industry best practices and DE-escalation techniques.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Senior guest service agent

Cosmopolitan Hotel
Dubai, Dubai
12.2022 - Current
  • Prepared customer bills and processed payments upon check out.
  • Answered guest calls and resolved queries promptly and politely.
  • Facilitated check-in and check-out procedures for guests.
  • Registered guest information on database to maintain accuracy.
  • Verified ID and payment methods of guests.
  • Addressed questions, escalating issues and complaints to management.
  • Greeted guests warmly and professionally for positive first impressions.
  • Answered calls and routed to proper guest or department during switchboard operator absences.
  • Delivered first class customer care through polite, professional service.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Updated systems with booking information to reflect accurate, current availability.
  • Maintained excellent product and service knowledge to offer helpful customer guidance.
  • Checked guests in and out and processed payments according to booking notes.
  • Recorded guest account activity to produce accurate bills upon departure.
  • Greeted and checked-in guests promptly and professionally.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.
  • Provided local attraction and event information for enhanced hotel stays.
  • Managed incoming calls effectively using switchboard systems.
  • Writing log book
  • Making a Report for next shift
  • Posted new charges to customers' rooms and compiled itemised statements.

Receptionist cum Night Auditor

Panorama Hotel
Bur Dubai, Dubai
10.2019 - 11.2022
  • Provided hotel guests with information on the property, including the casino, gift shop, restaurants, pool/spa and fitness centre.
  • Anticipated guests' needs and responded to all requests within a reasonable amount of time.
  • Reviewed checklist on a daily basis and planned shift accordingly.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Set up and entered all financial data into spreadsheets using Microsoft Excel.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Monitored facility security for guest and personnel safety.
  • Controlled cash and credit card payment transactions at the front desk.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Checked hotel guests in and out in a professional and friendly manner.
  • Logged wake-up call requests and set up automatic rings in system.
  • Trained front office staff in fire, life and other emergency procedures.
  • Documented accounts and logs throughout shift to keep up with all requirements.

Skills

  • Check-in and -out processes
  • Check-out management
  • Guest experience
  • Complaint filing procedures
  • First aid certificate
  • Guest reservations
  • Transport coordination
  • Guest services
  • Reservations systems
  • Hospitality services
  • Multi-line telephone systems
  • Night audit
  • Group services
  • Payment processing

Languages

English
Fluent
Hindi
Advanced

Certification

  • Fire Fighting & Safety Protection
  • First Aider

Timeline

Senior guest service agent

Cosmopolitan Hotel
12.2022 - Current

Receptionist cum Night Auditor

Panorama Hotel
10.2019 - 11.2022

Similar Profiles

Create profile
Mohammad ARIF