Mohammad Arshad
Banker
Dubai,Dubai
Summary
Dynamic Tele Relationship Manager with a proven track record at Abu Dhabi Commercial Bank, excelling in asset management and client acquisition. Expert in cross-selling techniques, achieving monthly targets consistently. Strong problem-solving skills and a commitment to enhancing customer relationships drive success in delivering tailored financial solutions.
Overview
21
21
years of professional experience
Work History
Tele Relationship Manager (Cross Sales-Assets & Liabilities)
Abu Dhabi Commercial Bank (ADCB)
Dubai
05.2022 - 04.2025
- Handling a portfolios of 700 Privilege club customers as a Tele Relationship Manager and providing them full range of end to end banking products and services.
- Strong command on the products, processes and service queries within the banking purview.
- Asset Management - Personal Loans, Auto Loans, Mortgage Loans and BANCA.
- Credit Cards portfolio Management, Wealth Management - Insurance and Investments.
- Responsible for cross sell, acquisition, sales and service - Liability Products.
- Individual accounts opening assistance new to bank - Acquisitions. Online and offline.
- Client Relationship Management - end to end Services, handling complaints and escalations.
- Campaigns and new products updating to clients to meet their requirements and achieving targets.
- Achieving monthly target of Assets points within all 5 KPIs and earning incentives every month.
- Coordinating with backend service teams and other product teams, resolving customer queries.
Asst. Professor - Technical Communication And Deputy Head- Training & Placement
Bijnor City
Bijnor
10.2018 - 11.2021
- Teaching Technical Communication to B-Tech Engineering students in all branches of 1st year.
- Teaching Subject- Soft Skills to B-Tech Engineering students in of all branches of 1st & 2nd years.
- Professional development program functions like conducting PD and GD classes.
- Assigned additional duty as in-charge of Training and Placement Cell besides academic duty.
- Managing all the college events and sports activities taking place in the college premises.
Sales Officer (Personal Finance-Retail Banking)
Dubai Islamic Bank
Dubai
10.2014 - 07.2016
- Conduct cold calling, making telephonic calls and field visits to existing customers, for business conversion of Personal Finance & achieving monthly target.
- Handled the day-to-day sales-operations of the Bank to ensure adherence to the guidelines.
- Promoting and selling personal finance products like salary transfer-STL, Non-salary transfer.
- Targeting and visiting new companies, meeting with key persons, getting companies listed.
- Putting kiosk at different bank's branches ATMs across entire Dubai region, collecting data.
- Had the responsibility of generating and maintaining business consistent with efficiency and a high standard of Customer Service.
Account Assistant (Perfumery & Oudh Processing)
Ajmal Perfume and Ajmal International LLC
Dubai
05.2012 - 12.2013
- Communicating with various bank channels & making import payments to all overseas suppliers.
- Preparing all overseas documents like Import, export and letter of credit, promissory Notes.
- Handling petty cash internally for factory workers & making daily cash voucher entries.
- Making cheques, letter for gratuity & sponsors' payments and letters of full and final settlement.
- Copying, Printing, Faxing, filing documents, and keeping confidential papers safely.
Business Development Manager
BIRLA SUN LIFE Asset Management Company (BSLAMC)
Connaught Place
01.2006 - 12.2009
- Responsible for handling the channel sales in zonal distribution for mutual funds schemes.
- Handling a team of 50 financial advisors and 5 banking sales executives and educate them.
- Appointing and dealing with Individual financial advisors & listing corporate distributors.
- Sales & marketing activities via field visits like putting kiosk and visiting companies.
- Promoting financial products like CASA, fixed deposits, opening corporate staffs' salaries accounts.
- Advise them for other investment products.
Branch customer service executive
ICICI BANK
New Delhi
04.2004 - 12.2005
- Assisted customers with account inquiries and transaction issues.
- Processed customer requests for loans and credit cards.
- Resolved complaints through effective communication and problem-solving techniques.
- Educated clients on banking products and services available to them.
- Collaborated with team members to enhance customer service strategies.
- Maintained records of customer interactions in the bank's CRM system.
Education
Master of Business Administration - MBA
Jamia Millia Islamia
New Delhi, India01.2011
Bechelor of Commerce - Commerce
Vardhman College Bijnor
Bijnor, U.P, India01.2002
Master in Commerce - M.Com
Vardhman College Bijnor
Bijnor, U.P, India01.2002
Skills
- Customer relationship management
- Asset management
- Cross-selling techniques
- Portfolio management
- Campaign management
- Sales strategy development
- Problem solving
- Conflict resolution
- Sales reporting
- Financial services
- Client acquisition
- Client engagement
- Financial advising
- Investment and wealth planning
- Product expertise
References
- Mr. Roopesh Rudrappa, ADCB, +971 54567940
- Ms. Juhi Tondon, ADCB
Languages
- English
- Urdu
- Hind
Personal Information
- Passport Number: Z 5 5 6 8 1 2 5
- Date of Birth: 01/01/80
- Gender: Male
- Nationality: Indian
- Driving License: Valid in India
- Marital Status: Single
Affiliations
- Playing cricket and singing
- Participating in organized sports, and cultural activities
Timeline
Tele Relationship Manager (Cross Sales-Assets & Liabilities)
Abu Dhabi Commercial Bank (ADCB)
05.2022 - 04.2025
Asst. Professor - Technical Communication And Deputy Head- Training & Placement
Bijnor City
10.2018 - 11.2021
Sales Officer (Personal Finance-Retail Banking)
Dubai Islamic Bank
10.2014 - 07.2016
Account Assistant (Perfumery & Oudh Processing)
Ajmal Perfume and Ajmal International LLC
05.2012 - 12.2013
Business Development Manager
BIRLA SUN LIFE Asset Management Company (BSLAMC)
01.2006 - 12.2009
Branch customer service executive
ICICI BANK
04.2004 - 12.2005
Master of Business Administration - MBA
Jamia Millia Islamia
Bechelor of Commerce - Commerce
Vardhman College Bijnor
Master in Commerce - M.Com
Vardhman College Bijnor