MOHAMMAD ELMASRI
DUBAI,UAE
Summary
Dedicated professional with expertise in healthcare customer service, case follow-up, and client relationship management. Proficient in utilising CRM software to enhance customer service excellence and streamline processes. Recognised for strong problem-solving skills and a commitment to fostering positive client relationships. Aiming to leverage these competencies to deliver exceptional support and drive organisational success.
Overview
2
2
Languages
6
6
years of professional experience
Work history
Real Estate Agent
LIVRICHY REAL ESTATE
DUBAI
2026.01 - 2026.07
- Assisted clients in buying, selling, and leasing residential properties across Dubai, with a primary focus on Jumeirah Village Circle (JVC) and surrounding communities.
- Conducted property viewings and provided clients with market insights, pricing analysis, and investment guidance.
- Built and maintained strong relationships with property owners, tenants, and buyers to generate new listings and business opportunities.
- Managed property listings on major real estate portals, ensuring accurate descriptions, professional presentation, and timely updates.
- Negotiated rental and sales agreements while ensuring compliance with RERA regulations and company policies.
- Coordinated with landlords, tenants, and internal teams throughout the transaction process, from initial inquiry to contract completion.
- Performed market research to monitor property values, rental trends, and competitor activity, enabling effective pricing strategies.
- Generated leads through cold calling, networking, referrals, and digital marketing to expand the client portfolio.
- Delivered exceptional customer service by understanding client requirements and recommending suitable properties based on their needs and budget.
- Maintained detailed records of client interactions, property availability, and transaction progress using CRM systems.
MEDICAL ADVISOR
MIRA CLINIC
TURKEY
2023.06 - 2025.10
- Conducted professional consultations with international patients seeking advanced dental treatments and cosmetic dentistry procedures.
- Assessed patient cases by reviewing medical histories, radiographs, photographs, and clinical information to determine treatment eligibility and requirements.
- Developed personalized treatment plans in collaboration with dentists and specialists, ensuring each plan aligned with the patient's clinical needs and expectations.
- Explained treatment procedures, timelines, expected outcomes, costs, and aftercare instructions to help patients make informed decisions.
- Coordinated the complete patient journey, including appointment scheduling, travel arrangements, accommodation, and treatment logistics.
- Served as the primary point of contact for patients throughout their treatment process, providing continuous guidance and exceptional customer service.
- Collaborated with multidisciplinary dental teams to ensure accurate treatment planning and a seamless patient experience.
- Managed patient records, treatment documentation, and communications through CRM systems while maintaining strict confidentiality and compliance with clinic policies.
- Built long-term relationships with international patients through effective communication, professionalism, and personalized support.
- Consistently achieved consultation and conversion targets while maintaining a patient-centered approach and the highest standards of service excellence.
MEDICAL ADVISOR
BHT CLASS HAIR
TURKEY
2020.09 - 2023.05
- Provided professional consultations to international patients regarding hair transplant and dental treatment options.
- Assessed patient needs by reviewing medical history, photographs, and treatment requests before coordinating with medical specialists.
- Explained treatment plans, procedures, expected outcomes, recovery processes, and pricing in a clear and professional manner.
- Built strong relationships with prospective patients through effective communication, trust, and personalized consultation.
- Coordinated appointments, travel arrangements, and treatment schedules to ensure a seamless patient experience.
- Served as the primary point of contact throughout the patient's journey, from initial inquiry to post-treatment follow-up.
- Collaborated closely with surgeons, dentists, and clinic coordinators to ensure accurate treatment recommendations and high-quality patient care.
- Followed up with leads and existing patients to answer questions, provide ongoing support, and improve conversion rates.
- Maintained accurate patient records and managed communications through CRM systems and digital platforms.
- Ensured compliance with clinic protocols, confidentiality standards, and high levels of customer satisfaction.
- Consistently achieved consultation and sales targets while delivering exceptional patient care and service excellence.
Education
HIGH SCHOOL DIPLOMA -
SAINT JOSEPH SCHOOL
BEIRUT, LEBANONSkills
- Healthcare Customer Service
- Case Follow-up
- CRM Software
- Problem Solving
- Client Relationship Management
- Customer Service Excellence
Languages
English
Arabic
Timeline
Real Estate Agent
LIVRICHY REAL ESTATE
2026.01 - 2026.07
MEDICAL ADVISOR
MIRA CLINIC
2023.06 - 2025.10
MEDICAL ADVISOR
BHT CLASS HAIR
2020.09 - 2023.05
HIGH SCHOOL DIPLOMA -
SAINT JOSEPH SCHOOL