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Mohammad Elmlahi
Administrative Assistant
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I understand the market situation and the pressure most companies go through to keep them ahead of the completion. I believe my professional work experience combined to my personal abilities puts me in a good position to work for multinational companies. I'm mobile and flexible to work all over the world.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant
Credibility Management International
Abu Dhabi
01.2019 - 09.2021
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Identified communication channels to set roadmap to distribute information.
- Set up conference rooms, technology and materials to facilitate meetings.
- Provided primary customer support to internal and external customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised staff of personnel by implementing company policies, protocols, work rules and disciplinary action.
Operations Coordinator
EmiratesTransport UAE
Abu Dhabi
01.2017 - 01.2019
- Daily tracking for 803 vehicles & monitoring.
- Monitoring the daily revenue & Expectations.
- Providing direction and guidance to internal teams to achieve Goals.
- Follow up with the customer complaints.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Oversaw day-to-day operations of large teams across several sites.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Monitored employee productivity and optimized procedures to reduce costs.
- Reduced store's shrink % by limiting operational losses and adding more than per year in operating profit margin.
Freelancer
Contractor
Amman
01.2012 - 12.2016
- Works agreement -Distribution of Tasks - Supervision of Works and Follow up.
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Supervised labor, materials and equipment for large commercial projects with budgets in excess.
- Hired and oversaw subcontractors to meet project needs.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Personal Assistant
Premiere Consultant International
Abu Dhabi
01.2010 - 01.2012
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Organized and attended meetings and compiled related documents and reports.
- Attended meetings, took notes and tracked action items.
Car Mechanic
HYUNDAI Agency
Amman
03.2007 - 05.2009
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
Education
High School Diploma -
Wadi Alseer / UNRWA-UNESCO
Jordan 04.2005 - 04.2007
Skills
- Problem solving
Software
- Microsoft Office / Access, Excel, Word
- Outlook
Timeline
Administrative Assistant
Credibility Management International
01.2019 - 09.2021
Operations Coordinator
EmiratesTransport UAE
01.2017 - 01.2019
Freelancer
Contractor
01.2012 - 12.2016
Personal Assistant
Premiere Consultant International
01.2010 - 01.2012
Car Mechanic
HYUNDAI Agency
03.2007 - 05.2009
High School Diploma -
Wadi Alseer / UNRWA-UNESCO
04.2005 - 04.2007
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