Mohammad Emran

• Supervising and supporting branch staff in the day-to-day completion of their duties
• Managing the achievement of branch objectives and targets
• Provision of branch activity reports to management
• Develop the corporate business base
• Promotion of company ethos and ensuring adherence to policies and procedures
• Transaction and cash reconciliation
• Transaction authorization
• Branch opening and closing activities
• Branch compliance management
• Adherence to the Audit requirement
• Identifying and recommending deserving staff/sub-ordinates for higher responsibilities.

• Adhere to all policies and processes of the Branch Manager such as Branch Opening / Closing, Cash opening/closing, Trans guard funding, Verification of cash, Verification of other instruments, Security Aspects, AML / KYC Aspects, Cash Buy / Sale to other exchange/branch, Complaint / Enquiry, and Cancellation / Amendment, WPS Salary Clients, IT Aspects, Corporate Clients deal, etc
• Adhere to all policies and processes of the Wage Protection System (WPS)
• Attending to all work related to WPS
• Such as: Preparing and submitting the company's staff details as per Central Bank requirements
• Maintaining the company's staff details as per WPS requirements under Central Bank instructions
• Disbursement of salaries identifying the correct employee
• Reconciliation and obtaining WPS reports
• Adhere to all policies and processes of Anti-Money Laundering (AML), Combating Terrorist Financing (CTF), and Know Your Customer (KYC)
• Strict implementation of AML procedures, identify and report necessary transactions to the compliance dept
• Plans, coordinates, and implements customer service strategies aimed at enhancing the image of the company and the overall financial performance
• Maintain systems to establish and track service standards related to activities and Products
• Handle and resolve the customer's satisfaction complaints and instigate steps to ensure the minimization of grievances going forward
• Resolve customer complaints using established procedures
• Perform financial transactions (cash, transfers, foreign exchange) timely& accurately
• Handle all exchange-related transactions
• Handle all kinds of money transfer processing (local/international) and ensure central bank compliance for all banking transactions and reconciliation statements
• Design and reconciliation for Western Union transactions and the company system
• Performed multi-currency fund transfers to almost all parts of the world through Demand Drafts (DD), telex transfer (TT), sale and purchase of foreign currencies (FC), travelers' Cheques (sale and encashment), instant money transfer, inter emirates money transfer, smart pay, smart padala, Xpress money transfer, TransFast, Instant cash & Speed Remit
• Explained, promoted, and sold various products and services
• Identify and suggest areas of improvement for the smooth running of the business.

• Instructed players on different game techniques and managed training schedules to develop skills.
• Established and managed a robust calendar of practices and games.
• Gave presentations to trainee groups regarding program features, successes, and needs.
• Maintained equipment and facilities in stocked and organized fashion
• Developed and implemented effective training and skills development strategies to improve overall team performance.