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Mohammad Fahim
Logistics Manager
Dubai,AZ
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Logistics Manager
Del Monte Foods FZE
Dubai
04.2018 - Current
- Managing all aspects of customer service & logistic activities for regional operation.
- Writing up monthly reports to Management and respective stakeholder’s distribution performance against agreed internal KPIs.
- Responsible for the logistics budget from initial costing to post-event reconciliation.
- Liaising with relevant Government authorities. Ensuring that the logistics department complies with all legal requirements.
- Making sure that all logistic plans have an integrated approach to the company’s strategic objectives.
- Carrying out regular stock takes.
- Regularly reviewing and negotiating with the service levels currently provided by 3PL.
- Analyzing logistical problems, figuring bottlenecks and then coming up with appropriate solutions.
- Managing customer relations and ensuring customer satisfaction at all times.
- Managing quality and safety compliance, as well as company policies and procedures.
- Developing and implementing improvements to internal logistics systems & processes and developing methods for measuring & monitoring performance of the team.
- Owner of the complete import and export of shipments.
- Successfully Planned and executed the Fleet leasing Project and achieving the target of saving AED 400K yearly.
- Improvised on Route Optimization resulting in saving 17% of the cost.
Distribution Supervisor
National Food Products Company
Dubai
03.2016 - 02.2018
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Develop and execute operational strategies to optimize customer service as well as economic results.
- Conduct comparison analysis and present monthly reports to management on data performance to plan.
- Achieved the Distribution OTIF targets by 95%.
- Managed on an average of 6000 drops per day with a team of 160 staff.
- Trained the team and Executed the automation process of delivery Documentation and Route Plan.
Operations Supervisor
Saudi Bulk Transport
Al Khobar, Saudi Arabia
03.2013 - 02.2016
- Develop and execute operational strategies to optimize customer service as well as economic results.
- Inspect equipment, issue work orders for requisitions and for replacement.
- Identify and prioritize logistics needs and convey suggestions to upper management for attaining efficient product distribution.
- Provide data and suggest solutions on product tracking, rerouting, costing, and route analysis.
- Conduct comparison analysis and present monthly reports to management on data performance to plan.
- Negotiated the 3PL contracts by 12%-15%.
- Launched new locations and expanded the distribution network in KSA and UAE.
- Took initiative for launching project-based logistics service.
Senior Operations Executive
Blue Dart Express Ltd
New Delhi, India
01.2010 - 02.2013
- Strategic and tactical planning for providing logistic solution.
- Responsible for managing the loading of vehicles, completed stock and load bay areas.
- Coordinating delivery appointments, maintaining tracking database & providing pro-active communication to ensure carriers meet availability, schedules and on-time delivery commitments
- Supervise customer service issues to make certain that all situations are settled in a viable manner to satisfy the customer, while limiting company’s liability.
- Investigate alternative distribution processes effectiveness for definite customers as required.
- Provide data and suggest solutions on product tracking, rerouting, costing, and route analysis.
- Took an initiative in leading the branch for providing E-Commerce solution to the customers and resulted in being the leading branch in the vertical.
- Managed to process more than 1 million shipments with an accuracy rate of 99.6%
Education
MBA - Marketing
Jamia Hamdard
New Delhi 07.2007 - 07.2009
BBA - Business Administration
MJP Rohilkhand University
Bareilly 06.2004 - 06.2007
High School Diploma -
Bishop Conrad Sr.Sec.School
Bareilly 04.2002 - 05.2004
Skills
Distribution and warehousing
undefinedSoftware
SAP
Oracle
Interests
Travelling
Cooking
Timeline
Logistics Manager
Del Monte Foods FZE
04.2018 - Current
Distribution Supervisor
National Food Products Company
03.2016 - 02.2018
Operations Supervisor
Saudi Bulk Transport
03.2013 - 02.2016
Senior Operations Executive
Blue Dart Express Ltd
01.2010 - 02.2013
MBA - Marketing
Jamia Hamdard
07.2007 - 07.2009
BBA - Business Administration
MJP Rohilkhand University
06.2004 - 06.2007
High School Diploma -
Bishop Conrad Sr.Sec.School
04.2002 - 05.2004
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