Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Timeline
CustomerServiceRepresentative
Mohammad Faiz Uddin

Mohammad Faiz Uddin

Customer Service Representative
Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Storekeeper

Escience Trading LLC
Dubai
08.2022 - 04.2023
  • Assisted customers by answering questions and suggesting merchandise.
  • Received, merchandised and arranged all shop items for visual display.
  • Monitored merchandise on shelves and in storage using inventory control system.
  • Resolved 70% of purchase order variances by following up with vendors on overdue purchase orders.
  • Trained, coached and scheduled employees to improve store upkeep and operations.
  • Used ZOHO to prepare purchase requisitions for replacement of stock.
  • Planned budgets and authorized payments and merchandise returns.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Kept sales receipts and maintained accounting records.
  • Arranged products on shelves and in cabinets to maximize space utilization by 100%
  • Processed and documented all product sales with ZOHO and AMF to maintain up-to-date stock records.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Received product shipments and organized in stockroom storage area.
  • Welcomed customers to assist in selecting appropriate merchandise and products.
  • Issued invoices to request payment from customers every month.

Customer Service Representative Agent

Zulfiqar Enterprises
Hyderabad
06.2020 - 11.2021
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.

Sales Executive

BAJAJ ELECTRONICS PVT LTD
Hyderabad
05.2017 - 08.2018
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated prices, terms of sales and service agreements.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Quoted prices, credit terms and other bid specifications.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained current knowledge of evolving changes in marketplace.

Education

Gowtham Model School
Bhongir
06.2011 - 04.2013

CSNR GOVERNMENT BOYS JUNIOR COLLEGE
Bhongir
06.2014 - 04.2016

Skills

    Relationship building and management

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Additional Information

Visa Status: Cancelled Visa

Visa Validity Upto : 13-06-2023

Software

ZOHO

AMF

Interests

Swimming

Playing Cricket

Travelling

PC Games

Timeline

Storekeeper

Escience Trading LLC
08.2022 - 04.2023

Customer Service Representative Agent

Zulfiqar Enterprises
06.2020 - 11.2021

Sales Executive

BAJAJ ELECTRONICS PVT LTD
05.2017 - 08.2018

CSNR GOVERNMENT BOYS JUNIOR COLLEGE
06.2014 - 04.2016

Gowtham Model School
06.2011 - 04.2013

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Mohammad Faiz Uddin Customer Service Representative