ZOHO
Mohammad Faiz Uddin
Customer Service Representative
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Storekeeper
Escience Trading LLC
Dubai
08.2022 - 04.2023
- Assisted customers by answering questions and suggesting merchandise.
- Received, merchandised and arranged all shop items for visual display.
- Monitored merchandise on shelves and in storage using inventory control system.
- Resolved 70% of purchase order variances by following up with vendors on overdue purchase orders.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Used ZOHO to prepare purchase requisitions for replacement of stock.
- Planned budgets and authorized payments and merchandise returns.
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Kept sales receipts and maintained accounting records.
- Arranged products on shelves and in cabinets to maximize space utilization by 100%
- Processed and documented all product sales with ZOHO and AMF to maintain up-to-date stock records.
- Documented shipping and receiving records to confirm receipt of orders.
- Received product shipments and organized in stockroom storage area.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Issued invoices to request payment from customers every month.
Customer Service Representative Agent
Zulfiqar Enterprises
Hyderabad
06.2020 - 11.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Sales Executive
BAJAJ ELECTRONICS PVT LTD
Hyderabad
05.2017 - 08.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
Education
Gowtham Model School
Bhongir 06.2011 - 04.2013
CSNR GOVERNMENT BOYS JUNIOR COLLEGE
Bhongir 06.2014 - 04.2016
Skills
Relationship building and management
Customer Response
Sales expertise
Customer Relations
Systems and software programs
Product and service sales
Operations
Records Maintenance
Inventory tracking and storage
Cash Handling
Purchasing and procurement
Maximizing profitability
Bank deposit procedures
Additional Information
Visa Status: Cancelled Visa
Visa Validity Upto : 13-06-2023
Software
AMF
Interests
Swimming
Playing Cricket
Travelling
PC Games
Timeline
Storekeeper
Escience Trading LLC
08.2022 - 04.2023
Customer Service Representative Agent
Zulfiqar Enterprises
06.2020 - 11.2021
Sales Executive
BAJAJ ELECTRONICS PVT LTD
05.2017 - 08.2018
CSNR GOVERNMENT BOYS JUNIOR COLLEGE
06.2014 - 04.2016
Gowtham Model School
06.2011 - 04.2013