Mohammad Itani
Lebanon
Summary
- Personable Hospitality Specialist with two and a half years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
- Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Hospitality Manager
Front Desk Executive & Administration
04.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
Education
BBA - International Business Management
Lebanese International University
Lebanon - Beirut05.2022
Skills
- Guest Relations Management
- Hotel operations
- Marketing and Promotions
- Meeting planning
- Guest satisfaction tracking
- Reservation Systems
- Customer Service
- Data Analysis
- Microsoft Sway
- Teamwork and Collaboration
- Time management abilities
- Greeting guests
- Credit and cash payments
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Hospitality Manager
Front Desk Executive & Administration
04.2022 - Current
BBA - International Business Management
Lebanese International University
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