Mohammad Majed Alhasan
Abu Dhabi
Summary
Results-driven Branch Manager with expertise in restaurant operations and compliance with health and safety regulations. Managed a team of 15, optimised work schedules, and maintained inventory. Former Patient Access Representative skilled in patient admissions and clinician communication. Proficient in data entry and Microsoft Office, with a focus on teamwork and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch manager
GCGroup, Just Burger restaurant
Abu Dhabi, UAE
04.2023 - Current
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Supervised a team of 15 staff members, providing training and feedback to improve service standards.
- Facilitated staff training and supervision to enhance service quality.
- Participate in staff screening, interviewing, and hiring processes.
- Coordinated staff work schedules to ensure adequate coverage during busy hours.
- Resolved customer complaints to improve service experience.
- Coordinated daily restaurant operations to ensure efficient service delivery.
- Monitored compliance with health and safety regulations to uphold standards.
- Conduct regular inspections to uphold hygiene standards.
- Oversee food preparation and storage compliance.
- Engage with dining customers for quality feedback.
- Monitor inventory and restock supplies.
- Support cash flow monitoring and bill settlement.
- Gather feedback from customer surveys to enhance service.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
Patient Access Representative
SEHA (Abu Dhabi Health Services Co.)
Dubai, UAE
06.2021 - 11.2022
- Patient Access Representatives are responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions.
- Checking the eligibility of patients to take COVID-19 jabs.
- Conducted patient interviews during intake to gather essential information for accurate processing.
- Accept insurance information and communicate with coverage providers.
- Log patient information digitally and maintain records.
- Process billing information and distribute payment information.
- Operated COVID-19 vaccination centre by coordinating patient flow and managing schedules.
- Scheduled patient appointments to optimise clinic workflow.
- Guide patients to physician examinations.
- Facilitated communication of patient cases and status updates to clinicians, ensuring timely care delivery.
Machine Operator
Candia Co, Milk, and Diary Factory
Tulkarem, Palestine
08.2019 - 12.2020
- Operated and maintained various types of machinery, ensuring optimal performance and adherence to safety regulations.
- Performed routine maintenance checks, followed strict safety regulations, and operated mechanical and computer-operated equipment to guarantee safe and efficient production.
- Preparing the machine for the production process (starting the machine for five minutes to warm up).
- Observing the heating temperature of the preform, and any lack of preform storage should be refilled immediately, during the production process.
- Cleaned and sanitised the filler machine thoroughly before and after each production process to uphold hygiene standards.
- Sanitised the machine and quality equipment before each production process to maintain hygiene standards.
Education
Bachelor's Degree - English Language and Literature
An-najah National University
Nablus, Palestine12-2018
Skills
- Branch operations
- Workflow optimisation
- Cash flow management
- Inventory management
- Quality assurance
- Patient intake
- Employee training
- Documentation accuracy
- Microsoft Office
- Digital correspondence
- Client support
- Teamwork
- Communication skills
- Hygiene standards
Languages
Native Arabic speaker
Fluent in English
Custom Section
Abu Dhabi, Abu Dhabi, UAE
Certification
- [EFST program] certified
Interests
- swimming
- movis
- basket ball
- video games
Timeline
Branch manager
GCGroup, Just Burger restaurant
04.2023 - Current
Patient Access Representative
SEHA (Abu Dhabi Health Services Co.)
06.2021 - 11.2022
Machine Operator
Candia Co, Milk, and Diary Factory
08.2019 - 12.2020
Bachelor's Degree - English Language and Literature
An-najah National University