Summary
Overview
Work History
Education
Skills
Websites
Activities And Interests
Training
Languages
Work Availability
Quote
Timeline
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MOHAMMAD MAJED ALZOUBI

MOHAMMAD MAJED ALZOUBI

Dubai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

International Field Service Engineers Supervisor

Viewray Inc-USA
05.2022 - Current
  • Reviewed International Field Service Engineers' performance in metrics, including time to completion, time to first contact, and customer satisfaction
  • Responsible for training and developing FSEs to ensure their knowledge and skills are current
  • Arranged & chaired weekly team meetings and 1:1 meeting, focusing on key metrics to assess team members achievement level
  • Worked with the HR department to recruit and screen new service engineers, resulting in the successful hiring of 3 new team members.

International Field Service Engineer

Viewray Inc-USA
11.2018 - Current
  • Daily support, preventive maintenance, troubleshooting and all related work to keep radiotherapy machine (MRidian from Viewray (the First MRI-Linac Machine in the world) work in perfect working condition.

Senior Biomedical Engineer

Sheikh Khalifa Specialty Hospital
06.2015 - 11.2018
  • Maintaining and servicing the equipment in all around the Hospital to the best of its performance by organizing a planned maintenance program for all equipment's and attending to emergency breakdowns and repairs
  • Writing specifications, evaluating and preparing comparison chart for all the new equipment & machinery
  • Inspection of incoming equipment & machinery and doing pre-acceptance checks before official acceptance & payment.

Senior Engineer and Team Leader

Trading Medical systems- Jordan (TMSJ) (TOSHIBA (Canon) and Stephanix)
10.2008 - 06.2015
  • Acting as Project Manager: performing the onsite installation for TOSHIBA Systems (CT , US and X-ray) and other Radiology Systems (including connection to PACS system and site preparation), servicing and repair of All Toshiba radiology equipment and systems
  • Servicing and repair for all TOSHIBA (Canon) systems
  • (MRI, CT, X-ray, US and Nuclear Medicine)
  • Training up end-users and customers on new systems and whenever needed
  • Preparing daily workloads for staff & coordinating the daily allocation of work
  • Mentoring and training up junior and new staff
  • Monitoring & reporting on standards & performance targets
  • Arranging & chairing weekly team meetings, focusing on targets & achievements
  • Involved in the recruitment of new staff.

Resident service engineer for (TMSJ) at King Abdullah University Hospital (KAUH)

Trading Medical systems- Jordan (TMSJ) (TOSHIBA (Canon) RADIOLOGY SYSTEMS)
09.2005 - 10.2008
  • Servicing and repair of All Toshiba (Canon) systems and other radiology equipment and systems
  • Service of Kodak CR system and RadStore PACS System.

Education

Bachelor of Electronics Engineering -

Hijjawi Faculty, Yarmouk University
06.2005

Skills

  • Operations Management
  • Process Improvement
  • Data Analytics
  • Staff Management
  • Business Development
  • Inventory Control
  • Project Management
  • Complex Problem-Solving
  • Poised under pressure
  • End-users and Staff Training & Coaching
  • Recruiting and Hiring Talent
  • Schedule Development

Activities And Interests

Reading and Travel

Training

· Service Training Course for VIEWRAY MRIdian LINAC System, Mountain View- CA, USA, 07/2019

· Service Training Course for VIEWRAY MRIdian MRI System, Cleveland, USA, 01/2019

· Service Training Course for VIEWRAY MRIdian and MRIdian LINAC System, Mountain View- CA, USA, 09/2017

· Service Training Course for FRESENIUS 5008 dialysis machine, Fresenius Medical Care Middle East FZLLC. Dubai-UAE, 08/2016

· Service Training course for STEPHANIX X-ray generator systems, Paris-France, 03/2012

· Training course For ACCURAY CyberKnife and TOMOTHERAPY radiosurgery systems, Paris-France, 11/2011

· Radiation Protection Training Course/ Level 1, Jordan Nuclear Regulatory Commission (JNRC) Amman-Jordan, 05/2010

· Service Training course for Nemio XG & Viamo Ultrasound systems maintenance, TOSHIBA Medical Systems in Japan, 06/2010

· Training course For ACCURAY CyberKnife radiosurgery system, Istanbul-Turkey, 04/2010

· Training course for High Tech Ultrasound systems Sales, TOSHIBA Medical Systems-Meddle East and North Africa in Egypt, 01/2010

· ServiceTraining course for Asteion S4 CT Scan system maintenance, TOSHIBA Medical Systems in Japan, 08/2008

40 days training for MRI systems and Nuclear Medical systems, TOSHIBA medical systems in Egypt, 08/2006

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

International Field Service Engineers Supervisor

Viewray Inc-USA
05.2022 - Current

International Field Service Engineer

Viewray Inc-USA
11.2018 - Current

Senior Biomedical Engineer

Sheikh Khalifa Specialty Hospital
06.2015 - 11.2018

Senior Engineer and Team Leader

Trading Medical systems- Jordan (TMSJ) (TOSHIBA (Canon) and Stephanix)
10.2008 - 06.2015

Resident service engineer for (TMSJ) at King Abdullah University Hospital (KAUH)

Trading Medical systems- Jordan (TMSJ) (TOSHIBA (Canon) RADIOLOGY SYSTEMS)
09.2005 - 10.2008

Bachelor of Electronics Engineering -

Hijjawi Faculty, Yarmouk University

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