Mohammad Meesam
Dubai
Summary
Dedicated professional with expertise in time management, customer relationship, and customer service. Proven ability to analyse performance metrics and drive sales activities through effective customer interaction. Possesses extensive travel knowledge, aiming to leverage skills in a dynamic role focused on enhancing customer satisfaction and business growth.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Reservations & Ticketing ( supervisor)
Riya Tours and Travels
Dubai
12.2023 - Current
- Performed quality checks on all documents prior to issuing tickets or vouchers
- Communicated effectively with suppliers regarding availability of services
- Processed payments using cash register systems or online payment platforms
- Maintained up-to-date knowledge of airline rules, regulations and policies related to ticketing procedures
- Organised all facets of employee travel including transportation and accommodation needs.
- Delivered personalised service to high-profile clients, enhancing their overall travel experience.
- Handled large volume bookings efficiently under pressure, maintaining a high level of accuracy.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Employed strong product and systems knowledge to handle booking enquiries.
- Coordinated with other departments for seamless client servicing.
- Handled phone calls professionally, leading to positive brand image.
- Communicated reservation confirmations to guests via post and email.
- Planned travel itineraries for families and corporate clients with diverse needs.
Assistant Manager
Riya Tours and Travel
Delhi (India)
01.2016 - 12.2023
- Coached and mentored new employees on company policies and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Prepared monthly sales reports and presented them to senior management
- Responded promptly to customer inquiries via phone or email within service level standards
- Managed reservations and ticketing process, including researching flight options, confirming availability and pricing of flights, hotels, car rentals, and issuing tickets
- Adhered strictly to safety regulations set forth by the organization while scheduling any type of travel arrangements
- Streamlined processes for booking airfare, hotel stays and ground transportation using established vendor relationships
- Adapted quickly to changes in travel regulations, maintaining high standards of service delivery.
- Coordinated with hotels for premium room arrangements.
- Handled all aspects of travel planning, reducing client stress.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Verified customer insurance and documentation ahead of travel for reduced risk.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Travel Consultant
Golden Oasis Travel & Tours
Muscut(Oman)
02.2014 - 12.2015
- Advised customers on the best value packages according to their budget constraints
- Organized group trips including coordination of ground transportation, hotel reservations and restaurant recommendations
- Issuing/Re-issuing Tickets on GDS on Amadeus and Sabre
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Handle the walking clients for the Travel plan for Air Ticket, Hotels and Visa
- Invoice the payment form in mid office system (ERP)
- Performed quality checks on all documents prior to issuing tickets or vouchers
- Implemented quality assurance processes throughout booking process
- Planned and coordinated travel itineraries for clients, ensuring appropriate accommodations, transportation, and activities were included
- Tracked customer complaints and resolved them promptly and professionally
- Maintained up-to-date knowledge of current airline fares, hotel rates, car rental fees, passport and visa requirements, currency exchange rates, and other travel related information
- Promoted premium travel packages for increased sales conversion.
Education
Bachelor of Commerce -
V.B.S Purvanchnal University
Intermediate - undefined
Dr. Rizvi Learners Academy
High School Diploma - undefined
St. Joseph High School
Skills
- Time Management
- Customer Relationship
- Customer Service
- Performance metrics
- Sales Activities
- Customer Interaction
- Travel Knowledge
Certification
- Fare Calculation and Ticketing (Bird aviation academy)
- Amadeus GDS Training
- Sabre GDS Training
- Leadership Training
Timeline
Reservations & Ticketing ( supervisor)
Riya Tours and Travels
12.2023 - Current
Assistant Manager
Riya Tours and Travel
01.2016 - 12.2023
Travel Consultant
Golden Oasis Travel & Tours
02.2014 - 12.2015
Intermediate - undefined
Dr. Rizvi Learners Academy
High School Diploma - undefined
St. Joseph High School
Bachelor of Commerce -
V.B.S Purvanchnal University
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