Mohammad Omari

• Manage and update social media accounts for multiple platforms (Instagram, Facebook, Twitter, LinkedIn, etc.).
• Developing and executing media strategies across social media, paid media, programmatic, and online/offline channels for both local and international markets.
• Create engaging content, including text, images, and videos, that resonates with the targeted audience.
• Monitor and respond to comments, messages, and reviews from followers and customers.
• Analyze social media data to track performance and identify trends.
• Monitoring industry trends, competitive landscape, and emerging technologies to provide innovative solutions to clients.
• Allocating budgets on the right media mix and monitoring costs to maximize return on investment (ROI)..
• Researching, collecting, and analyzing data utilizing tools such as Hootsuite, Sprout social, Google Analytics, and more to conduct thorough market research to identify target audience demographics, preferences, and behavior
• Leading a team of account managers, graphic designers photographers and videographers.
• Media mix and advertising formats evaluation and testing to enhance campaign reach and effectiveness.
• Developing and executing influencer marketing strategies, managed public relations campaigns, UGC (user generated content) to drive positive media visibility.

• Drive paid Email-Marketing campaigns (executing, measuring, and analyzing)
• Website and SEO copywriting
• Developing Strategic planning according to the company’s marketing road map
• Measure & report all driven digital marketing campaigns across various platforms (ROI KPI’s)
• Website optimization SEO friendly, track and report using Meta, google tag managers and Web Tools
• Analyzing customer behavior on the exciting website & social media visits and conversions
• Deliver high performance Meta campaigns with a focus of Leads & Sales.
• Measure Facebook campaigns performance through CRM using Facebook pixel
• Conduct regular performance evaluations, generate reports, and present comprehensive campaign performance reports to clients, highlighting key metrics, achievements, and areas for improvement.
• Social media marketing with day-to-day tracking of new trends.

Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc.

• Answers questions from clients about latest product and services.

• Maintains excellent relationships with clients through superior customer service.

• Tracks sales data and works to meet quotas or sales team goals to maintain high ROI.

• Organize, plan, and supervise day-to-day work for assigned employees.

• Provide ongoing coaching to support effective job performance.

• Conduct constructive and timely performance evaluations.

• Implement coaching and corrective performance plans where required.

• Responding to customer enquiries promptly and accurately via phone, email, chat, and social media platforms.
• Identifying customers' needs and help them in using specific features.
• Monitoring customer complaints on social media and reaching out to provide support.
• Following up with customers to make sure that their problems are solved.
• Communicating with the rest of the team to find solutions to customer's issues.
• Maintaining customer service standards by responding to all contacts promptly while remaining courteous and professional.
• Update the internal database with information about technical issues and useful discussions with customers.
• Share customer feedback and feature requests with the product, sales, and marketing teams.
• Communicating with managers to find the best solutions to customers issues.
• Maintaining helpful and professional behavior always.