Mohammad Rafique
Hospitality Supervisor
Dubai
Summary
With a Bachelor of Hotel Management degree and hands-on experience in various hospitality roles, I am prepared to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Mice and Food Pickup Supervisor
DUBAI WORLD TRADE CENTRE
Dubai
08.2022 - 02.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Host
DUBAI WORLD TRADE CENTRE
Dubai
08.2021 - 09.2022
- Food and Beverage,
- Optimized guest experience, checking in with guests to assure satisfaction with each course and beverage
- Maintained a safe working environment, incorporating safe food handling standards across all tasks
- Checked in with customers during meals to check orders were received correctly and met guests' expectations
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, using glasses, and wiping down surfaces
- Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Sales Promoter
RED FRAME PRODUCTIONS
Dubai
08.2018 - 12.2019
- Successfully marketed Charles Keith, Skechers, and ALDO products via face-to-face customer contact
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decisions
- Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing
- Provided clear, accurate pricing information to customers regarding specific products.
Warehouse worker
SOUQ.COM
Dubai
03.2019 - 04.2019
- Performed thorough quality checks, maintaining excellent standards across smooth-running production lines
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications
- Kept accurate stock records using warehouse inventory management software
- Attended shift briefings to understand work requirements, aiding the achievement of daily goals
- Effectively communicated with all levels of staff, maintaining positive, productive working environments
- Consistently achieved daily picking targets through a diligent work ethic and dedication to team success
- Worked comfortably and confidently at height, accessing elevated products safely and securely
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
Education
Bachelor of Science - Hospitality Administration And Management
AMITY UNIVERSITY DUBAI
Dubai 09.2019 - Current
Higher National Certificate - Science
BUDS PUBLIC SCHOOL
10th Matriculation board Certificate - undefined
CRESCENT ENGLISH HIGH SCHOOL
Skills
Computer ProficiencyLeadershipHospitality ServiceSalesSocial mediaCommunication SkillsDiligent
Sanitation and food safety
Proper food handling
Food quality standards
Food plating and presentation
Food safety standards
Food and beverage orders
Food handling training
Languages
English
Bengali
Arabic
Urdu
Hindi
Timeline
Mice and Food Pickup Supervisor
DUBAI WORLD TRADE CENTRE
08.2022 - 02.2023
Host
DUBAI WORLD TRADE CENTRE
08.2021 - 09.2022
Bachelor of Science - Hospitality Administration And Management
AMITY UNIVERSITY DUBAI
09.2019 - Current
Warehouse worker
SOUQ.COM
03.2019 - 04.2019
Sales Promoter
RED FRAME PRODUCTIONS
08.2018 - 12.2019
Higher National Certificate - Science
BUDS PUBLIC SCHOOL
10th Matriculation board Certificate - undefined
CRESCENT ENGLISH HIGH SCHOOL