Martial arts
Mohammad Roumani
Restaurant General Manager
Abu Dhabi,Masdar CIty
Summary
Over 14 years in Food&beverage industrial (management&service) high end professionalism and quick adept at any FOH and BOH operations. Demonstrated team leader with excellent staff management skills. proven track record by accomplishing any challenge, smooth engagement in solving any Kind of situations by taking the correct actions and business planing, unique public relation and connections with high quality clients.
Overview
15
15
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Cloud Kitchen and Restaurant Manager
eathos F&B Investment
Dubai- Abu Dhabi
2021.04 - Current
- set operating goals and objectives
- oversees P&L
- dealing with aggregators and deliveries to maintain speed of service and delivery
- train and coach staff for both FOH & BOH
- prepare and implement standard operating procedures
- maintain employee records with the minimum turn over
- co-ordinate restaurant operations during each shift
- monitor adherence to health, safety and hygiene standards in kitchen and restaurant
- keep records of health and safety practices and all related municipality documents
- advise customers on food and beverage
- ensure quality of food and beverage presentation
- observe size of food portions and preparation to maintain a lower cost
- interact with customers to ensure all inquiries and complaints are handled promptly rage choices
- analyze budget variances and take corrective actions
- implement and oversee cost cutting measures
- plan and monitor restaurant sales and revenue
- maintain business records
- prepare and analyze management reports
- determine and execute operating improvements
- identify and estimate food and beverage supply requirements and place orders with suppliers
- check quality of deliveries and documentation
- guests feedback report and reviews on daily basis
- ensure correct storage of supplies
- arrange for maintenance and repairs of equipment and services
- maintain a high record of food safety and hygiene
Assistant General Manager
yummy junction LLC
dubai
2020.07 - 2021.04
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Restaurant Supervisor
Awj invesment LLC ( Awani restaurant)
Dubai
2019.09 - 2020.03
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Organized implementation of new banners, displays and menus.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Head Waiter
tashas group ( Avli by Tasha's & Galaxy Bar)
Dubai DIFC
2018.11 - 2019.09
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waiter/head Waiter
falamanki Dubai
Dubai
2017.04 - 2018.12
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Answered customers' questions, recommended items, and recorded order information.
Waiter- Head Waiter-team Leader
pinnacle group ( leila restaurant)
dubai
2014.11 - 2017.09
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Runner, Waiter, Bartender, Shift Leader
boobies group ( bob's diner, napoletana )
beiruth
2008.07 - 2014.09
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained accurate logs of all deliveries and trips.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Delivered correct food items to tables according to order documentation.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
Elementary - Hospitality Administration And Management
Sagesse Technique
Lebanon Beirut 2001.04 -
Skills
Hospitality management
Customer care and service
Project planer
Staff Management
Performance improvement
Sales
Certification
Food safety
Interests
Horse riding
Sports
Office 360 documents
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Hold the Vision Believe in Process
Timeline
Best performance kitchen manager
2022-02
Highest audit record of the year
2021-07
Cloud Kitchen and Restaurant Manager
eathos F&B Investment
2021.04 - Current
Assistant General Manager
yummy junction LLC
2020.07 - 2021.04
Restaurant Supervisor
Awj invesment LLC ( Awani restaurant)
2019.09 - 2020.03
Sales man of the year
2019-01
Head Waiter
tashas group ( Avli by Tasha's & Galaxy Bar)
2018.11 - 2019.09
Basic food hygiene
2018-03
Waiter/head Waiter
falamanki Dubai
2017.04 - 2018.12
Food safety
2017-02
Waiter- Head Waiter-team Leader
pinnacle group ( leila restaurant)
2014.11 - 2017.09
Runner, Waiter, Bartender, Shift Leader
boobies group ( bob's diner, napoletana )
2008.07 - 2014.09
Elementary - Hospitality Administration And Management
Sagesse Technique
2001.04 -