Mohammad Sabeer
Abu Dhabi,UAE
Summary
Senior IT Engineer with over 7 years of experience in optimizing IT services. Proven expertise in end-user support, technical assistance, network management, and security implementation. Seeking a challenging role in IT administration or management to drive operational efficiency and enhance service delivery.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT Officer
British International School-Nord Anglia Education
Abu Dhabi, UAE
2022.07 - 2025.11
- Administered and supported systems to ensure reliable daily IT operations.
- Managed Microsoft Azure and Microsoft 365 environments, overseeing user identity and permissions.
- Oversaw Microsoft Intune for device compliance and mobile device management across platforms.
- Maintained school information systems and educational software to support academic operations.
- Conducted technical evaluations and implemented enhancements for improved infrastructure efficiency.
- Supervised IT Help Desk operations using ManageEngine Service Desk Plus for timely resolutions.
- Monitored firewall and network security infrastructure to ensure secure connectivity.
- Developed comprehensive IT policies and documentation to standardise operational procedures.
IT Support
Injazat Information Systems LLC
Sharjah, UAE
2018.11 - 2022.06
- Delivered first-line and second-line IT support, resolving incidents to minimise downtime.
- Provided system administration for Windows environments, ensuring smooth daily operations.
- Handled installation, configuration, and maintenance of hardware and software for desktops and laptops.
- Supported deployment and management of endpoint security solutions and backup systems.
- Assisted in developing IT policies, documentation, and standard operating procedures.
- Collaborated with teams to enhance IT service delivery and improve user experience.
Education
Bachelor of Technology - Computer Science & Engineering
University of Calicut
Kerala, India 2013.06 - 2017.04
Master of Business Administration - General Administration
Annamalai University
Tamil Nadu, India 2017.07 - 2019.07
Skills
- Technical Support & Troubleshooting
- IT Infrastructure Management
- System Administration
- Incident Management
- Cloud Services
- Network Management
- Documentation & Reporting
- User Training & Support
- Inventory Management
- Virtualization Technologies
- Endpoint Management
Certification
- Azure Administrator Associate
- CompTIA Network + CE
- M365 Administrator
- Microsoft Endpoint Administrator
- ITIL V4 in IT Service Management
Timeline
IT Officer
British International School-Nord Anglia Education
2022.07 - 2025.11
IT Support
Injazat Information Systems LLC
2018.11 - 2022.06
Master of Business Administration - General Administration
Annamalai University
2017.07 - 2019.07
Bachelor of Technology - Computer Science & Engineering
University of Calicut
2013.06 - 2017.04