Mohammad Saeed Abdullah
Dubai
Summary
Passionate Account Manager possessing 10 years of client management experience in highly reputed banking organizations. Independent problem solver focused on portfolio analysis, quality customer service, client satisfaction and product development. Seeking an account management opportunity in an esteemed organization.
Overview
12
12
years of professional experience
Work History
Business Banking, Assistant Relationship Manager
Emirates Islamic Bank PJS
Dubai
03.2015 - Current
- Managing a portfolio of 350 high net worth (HNW) business accounts with AED 600,000,000 in total book size.
- Communicate regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Plan portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Educate customers about Trade Finance and FOREX options and processed purchases.
- Building and maintaining relationships with new and existing clients while providing high level of expertise.
- Outstandingly achieve goals for sale of bank products using effective sales strategies to convince clients to accept proposals, resulting in increase of more than AED 4,000,000 in new business income per year in addition to 170,000,000 as YTD net new money and normally manage to exceed these set goals.
- Developed strategic plans to expand portfolio size to AED 800-900 Million, leveraging a well-prepared and robust pipeline.
- Working with different departments to facilitate communication and deliver personalized solutions to customers.
- Managing operational incidents and compliance queries to maintain friction and facilitate seamless client experience.
Premier Customer Service Executive
HSBC
Cairo
05.2013 - 02.2015
- Oversaw daily operations to ensure high levels of productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Alerted Relationship Manager to sales opportunities with premier clients, promoting company progress and profit growth.
Education
Bachelor Of Arts - English Language And Literature
Faculty of Al Alsun, Ain Shams University.
Cairo, Egypt.06.2011
High School -
Al Ibrahimia Secondary School
Cairo, Egypt06.2007
Skills
- Service support
- Relationship building and management
- New business generation
- Banking
- Business relationship cultivation
- Strategic selling
- Product knowledge
- Financial Advising
- Business Development
- Portfolio Management
- Customer service, education, and counseling
- Customer retention
- Negotiation tactics
- Problem analysis and resolution
- Portfolio analysis
- Market Analysis
- Time management
- Building rapport
Languages
Arabic
Native Speaker
English
Proficient
C2
Additional Information
- Recognized as the top performer in 2018 & 2019.
- Recognized among top 3 performers in the department in 2022, 2023 & 2024.
- Acting as team leader in the absence of unit manager.
- Handling team complaints by deeply analyzing the issue, arrange with departments for resolution and handling client’s expectations.
Timeline
Business Banking, Assistant Relationship Manager
Emirates Islamic Bank PJS
03.2015 - Current
Premier Customer Service Executive
HSBC
05.2013 - 02.2015
Bachelor Of Arts - English Language And Literature
Faculty of Al Alsun, Ain Shams University.
High School -
Al Ibrahimia Secondary School
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