Mohammad Salaimeh
Summary
Dedicated and results-driven IT professional with over 14 years in leading and coordinating IT support operations and projects. Proven expertise in team leadership, project management, and client relationship management within the educational technology sector. Adept at implementing innovative solutions, streamlining processes, and optimizing project outcomes. Skilled in training and developing teams, fostering collaboration across functional areas, and ensuring the successful delivery of projects within budget and timeline constraints. Known for effective communication, strategic problem-solving, and a commitment to continuous improvement. Seeking opportunities to contribute technical acumen and leadership skills to drive success in challenging IT environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Lead
e& enterprise IoT & AI
07.2020 - 09.2022
- Lead a team of 14 IT Support members, overseeing operations across 12 sites
- Run day-to-day IT operations ensuring smooth functionality within the educational environment
- Conduct interviews and shortlist new staff, actively participating in recruitment panels for both internal and cross-functional teams
- Design and implement training sessions to equip team members with the latest knowledge and skills, fostering continuous professional development
- Provide specialized training to entry-level employees, ensuring alignment with team standards
- Lead additional projects as assigned by the Service Delivery Manager, including the successful implementation of Diagnostic Tests
- Design and control project schedules, ensuring efficient progress and completion
- Collaborate with the project manager, offering assistance and support to ensure project success
- Organize and attend stakeholder meetings, liaising with clients to understand and meet project objectives
- Develop and implement strategic solutions, introducing IT tools to minimize task duration and enhance overall efficiency
- Prepare and deliver presentations to update senior management on project progress, emphasizing the project's value
- Track and communicate project risks and opportunities, ensuring timely responses and mitigation strategies
- Implement cost-effective measures, looking for ways to increase project profitability and reduce expenses
- Liaise with clients to determine project objectives, ensuring alignment with client expectations
- Ensure deadlines are met, maintaining a commitment to project timelines and deliverables
- Implement standardized procedures for IT operations, resulting in increased efficiency and reduced response times
- Streamline communication channels to enhance collaboration among team members and improve overall workflow
- Spearhead the introduction of innovative IT solutions, optimizing processes and contributing to the continuous improvement of services
IT Support Lead
Global Vision
07.2019 - 07.2020
- Led and mentored the Technical Support Team, fostering a culture of continuous improvement and professional development
- Conducted scheduled staff reviews, providing constructive feedback to enhance team performance
- Monitored ticketing queues for all managed sites, ensuring timely resolution of IT issues
- Assisted in daily goals, conducted quality control measures, and reduced errors to enhance operational efficiency
- Oversee day-to-day functions of the team, ensuring tasks are carried out with precision and efficiency
- Successfully managed ad-hoc tasks assigned by Alef management, showcasing adaptability and versatility in the role
IT Engineer
e& enterprise IoT & AI
11.2011 - 12.2018
- Managed all IT operations across 16 sites within the ADEC project, ensuring seamless functionality of the IT infrastructure
- Provided pre-sale support by understanding project scopes, contributing to accurate project planning and execution
- Conducted thorough testing of new IT equipment post-installation, ensuring optimal functionality and performance
- Followed up on installed IT equipment to guarantee long-term efficient operation
- Coordinated with vendors (MDS, Hitachi, Al Futtaim, Xerox, AVAYA, Epson, Cisco, and HP) on device implementation projects, ensuring adherence to installation requirements
- Performed data analysis, providing valuable insights and recommendations to achieve set goals, contributing to strategic decision-making
IT Engineer
Jordan House of Representatives
01.2011 - 09.2011
- A significant aspect of my responsibilities has been centered around system administration
- I have taken charge of administering and maintaining computer systems, networks, and servers, overseeing their performance and security to guarantee optimal operational efficiency
- This role has demanded a keen eye for infrastructure optimization, and I have actively contributed to projects aimed at enhancing scalability, reliability, and cost-effectiveness
IT Team Lead
Umniah
01.2010 - 01.2011
- Spearheaded the testing and implementation of cutting-edge technology-based solutions, significantly contributing to the company's technological advancement and competitive edge
- Developed and executed strategic plans to align technology initiatives with broader organizational goals, contributing to Umniah's overall success
- Effectively resolved challenges and made critical decisions to ensure the smooth progress of technology projects, demonstrating adaptability and problem-solving skills
IT Engineer
Orientals Computer Engineering
09.2009 - 01.2010
- Security implementation has been a critical facet of my work
- I have implemented and maintained robust security measures to safeguard systems and data, ensuring compliance with industry standards and regulations
- This commitment to security extends to comprehensive documentation practices, where I have meticulously recorded IT systems, configurations, and procedures for future reference and compliance purposes
Education
BSc - Computer Engineering
Alahliya Amman University
01.2009
Skills
- Service level agreement management
- Team management
- Escalation handling
- Feedback management
- Ticket management
- Customer relationship management
- Training and coaching
- Activity planning
- Support services
- Data analysis
- Helpdesk operations
- Collaborative Teamwork
- Problem-solving
- Time management
Certification
- ITIL
- CCNA
Languages
English
Arabic
Timeline
IT Support Lead
e& enterprise IoT & AI
07.2020 - 09.2022
IT Support Lead
Global Vision
07.2019 - 07.2020
IT Engineer
e& enterprise IoT & AI
11.2011 - 12.2018
IT Engineer
Jordan House of Representatives
01.2011 - 09.2011
IT Team Lead
Umniah
01.2010 - 01.2011
IT Engineer
Orientals Computer Engineering
09.2009 - 01.2010
BSc - Computer Engineering
Alahliya Amman University
- ITIL
- CCNA
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