Mohammad Salman

Key Responsibilities:

• Managed E-commerce platforms including Amazon.ae, Noon, Carrefour, and Sharaf DG.
• Manage relationships with third-party logistics providers (3PLs), including negotiating contracts and overseeing day-to-day operations.
• Ensure that 3PLs meet agreed-upon service level agreements (SLAs) and maintain high-quality standards in delivery performance.
• Utilize route optimization software to design efficient delivery routes, considering factors such as location, traffic patterns, and order volume.
• Implement systems for real-time tracking of deliveries, providing customers with accurate updates on their order status and estimated delivery times.
• Respond promptly to customer inquiries and complaints related to last mile delivery, resolving issues to the customer's satisfaction.
• Analyze key performance metrics such as on-time delivery rates, delivery costs, and customer satisfaction scores to identify trends and areas for improvement.
• Regularly review and refine last mile delivery processes to optimize efficiency, reduce costs, and enhance customer satisfaction.
• Participate in cross-functional meetings and initiatives to address operational challenges and drive improvements in overall business performance.

Key Responsibilities:

• Responsible for operational performance and comprehend the rider's demands and sentiment. Analyze rider performance and identify how to use Blinkit to drive projects and activities to improve the rider's lifecycle.
• Divide time between analytical and strategic thinking, as well as on-the-ground activities.
• Worked closely with local store operation team in drawing geofencing for zone/area expansions.
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
• Managing operations, developing and implementing process improvements, and being involved in strategic planning.
• Led, trained, and motivate a team of 7500+ riders.
• Give riders detailed feedback on their level of performance most especially when they are not performing up to company expectations, in order for them to sit up and do better.
• Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and response to fluctuating workloads.
• Lead a Team of Rider Coordinators, rider Captains.
• Manage rider rooster with proper allocation of shifts/breaks/off-days.
• Setting up a performance improvement plan to improve the performance of low-performing riders and audits fleet appearance & rider behavior by on-ground visits.

Key Responsibilities : Managing operations for Lucknow.

• Overseeing a fleet of 2500+ Delivery Executives and managing intricacies of first and last-mile operations within assigned areas.
• Providing comprehensive training and coaching to fleet, emphasizing maintenance of exemplary Delivery Executive and Customer Experience standards, while fostering strong partnerships.
• Ensuring 100% compliance among delivery executives, including weekly distribution of Swiggy T-shirts, bags, and mandatory ID cards during delivery operations.
• Upholding a commitment to 100% serviceability and delivering best possible service in the assigned area.
• Managing Certificate of Compliance (COC), implementing loss prevention strategies through close monitoring of den rejections, optimizing vehicle utilization, and tracking Earnings per Order and Earnings per DE per hour (EPA).
• Effectively navigating peaks and festive seasons, orchestrating seamless daily operations to meet demands.
• Coordinating with various stakeholders to promptly address and resolve issues arising during daily operations, prioritizing real-time solutions.