MOHAMMAD SARFARAZ ALAM

1 ICP / GDRFA

2 DED - ABU DHABI / DUBAI

3 ABU DHABI JUDICIAL DEPARTMENT

4 MOHRE

5 ABU DHABI POLIC / DUBAI POLICE DEPARTMENT

6 DAMAN HEALTH

6 MEDICAL

7 TAMM

8 CIVIL DEFENCE

9 AADC

10 GOLDEN VISA

11 ALL TYPE OF ONLINE WORK

• On boarded new temps by entering employee information into systems
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Conducted research, gathered information from multiple sources and presented results
• Developed team communications and information for meetings
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Resolved problems, improved operations and provided exceptional service

• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension
• Attended training programs to improve professional knowledge and interpretation skills
• Maintained message content, tone and emotion as closely as possible
• Provided language translation and customer service skills to clients in [Type] business sectors
• Attended [Type] meetings to provide accurate consecutive translations of conversations between members
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Improved operations through consistent hard work and dedication
• Prepared variety of different written communications, reports and documents
• Collaborated with team members to achieve target results
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
• Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases