MOHAMMAD SHAHIR K
Sharjah
Summary
Customer-focused Frontline Associate / Receptionist / Customer Service Agent with over 6 years of combined experience in the UAE's hospitality and financial exchange industries. Proven expertise in FOREX currency transactions, customer onboarding, and delivering top-tier guest services. Strong knowledge of regulatory compliance, cash handling, and front office operations. Excellent communication and interpersonal skills with a strong drive to exceed customer expectations and support business growth. Holds a UAE driving license and has thorough knowledge of Sharjah, Ajman, and Dubai routes.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Wallstreet Exchange Center
09.2023 - Current
- Process foreign exchange transactions with accuracy, speed, and customer satisfaction.
- Guide clients on current exchange rates and assist in decision-making.
- Verify documents and ensure compliance with AML/KYC standards.
- Maintain a balanced cash drawer and reconcile discrepancies efficiently.
- Handle customer queries and resolve complaints with professionalism.
- Prepare daily and monthly transaction reports for internal audits.
- Ensure all operations comply with Central Bank and company policies.
Frontline Associate
Lulu International Exchange
12.2020 - 09.2023
- Company Overview: Lulu international Group
- Handled high-volume cash and foreign exchange transactions efficiently.
- Verified documents for regulatory compliance and customer authentication.
- Assisted with daily operations and trained new staff on procedures and compliance.
- Achieved monthly sales targets by promoting financial services.
- Maintained accurate transaction records and reports.
Customer Service Agent / Receptionist
Sara Hotel & Apartments
04.2017 - 12.2020
- Company Overview: (BAITHANS Group)
- Welcomed and assisted guests with check-in, check-out, and room reservations.
- Answered calls, managed bookings, and handled guest complaints.
- Coordinated with housekeeping and maintenance for smooth service delivery.
- Maintained front office inventory, processed payments, and created invoices.
- (BAITHANS Group) Ajman
Education
Bachelor of Business Management -
Mangalore University
Mangalore, Karnataka03.2016
Higher Secondary - Commerce Stream
Board of Higher Secondary Education
Pandeshwar, Mangalore, Karnataka03.2013
Skills
- FOREX Currency Dealing
- Cash Handling & Transaction Processing
- Front Office Operations
- Time Management
- Reservation Systems (Hotel PMS)
- MS Word
- Excel
- PowerPoint
- Active Listening
- Email Correspondence & Report Preparation
- Team Collaboration
- Regulatory Compliance (AML/KYC)
- Multitasking
- Conflict Resolution
- Professional Communication
- Problem Solving
- Attention to Detail
- Customer Service & Complaint Resolution
Accomplishments
- Increased customer retention by 20% through excellent service and rapport building.
- Maintained 100% compliance during internal audits at Lulu Exchange.
- Received 'Best Customer Service Agent' recognition from hotel management in 2019.
- Prepared weekly/monthly performance reports leading to improved operational efficiency.
Languages
English
Arabic
Hindi
Malayalam
<Enter your own>
- Title: Customer Service & Front Desk Specialist
- Date of Birth: 21 Feb 1995
- Nationality: INDIAN
- Driving License: UAE Driving Licence
- Work Permit: Employment Visa
- Visa Status: Employment Visa
Certification And Training
Customer Service Agent - Airport Sector, New Delhi, Delhi, India, 3 Months, 2016
References
References available upon request
Timeline
Customer Service Specialist
Wallstreet Exchange Center
09.2023 - Current
Frontline Associate
Lulu International Exchange
12.2020 - 09.2023
Customer Service Agent / Receptionist
Sara Hotel & Apartments
04.2017 - 12.2020
Bachelor of Business Management -
Mangalore University
Higher Secondary - Commerce Stream
Board of Higher Secondary Education
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