Mohammad Shehzad
Dubai
Summary
Dynamic Reservation and Sales Agent with a proven track record at The Dubai EDITION, excelling in revenue management and Hotel Sales. Expert in OPERA and call handling, I consistently converted leads into bookings, enhancing customer satisfaction and loyalty. Passionate about delivering exceptional service and driving sales growth in the luxury hospitality sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservation and Sales Agent
The Dubai EDITION Downtown – Luxury Segment of Marriott International
12.2023 - Current
- Handling full reservation operations in line with Marriott's luxury standards, ensuring accurate and efficient booking management.
- Actively converted sales leads into confirmed bookings by providing competitive rate quotations, and personalized offers.
- Prepared daily and weekly reservation and sales reports for forecasting and business planning support.
- Manage duty rosters, support payroll processes, train new joiners, and deliver Marriott Bonvoy and Marriott Luxury Sales trainings to colleagues to ensure operational efficiency and adherence to brand standards.
Reservation Agent
Residence Inn by Marriott Sheikh Zayed Road, Dubai
Dubai
12.2022 - 11.2023
- Reservation Agent and Revenue Analyst, managing all reservation tasks, corporate bookings, and daily revenue reports in line with Marriott standards.
- Assisted the Revenue Manager in data analysis, forecasting, and implementing pricing strategies to optimize hotel revenue performance.
Luxury Sales & Reservation Associate
Marriott International - Central Reservation Guru gram, India (CEC)
Gurugram
06.2022 - 11.2022
- Managed sales and reservations for Marriott’s luxury portfolio worldwide, including The Ritz-Carlton, W Hotels, and The St. Regis.
- Handled a high volume of inbound calls and emails from global luxury properties and guests, providing tailored service in line with Marriott Luxury Sales standards.
- Converted business leads into confirmed bookings by presenting customized offers, negotiating rates, and following the Marriott luxury sales process.
- Maintained strong communication with hotel sales and reservations teams across regions to align on guest requirements, special requests, and VIP handling.
Loyalty & Care Service Associate
Marriott International - Central Reservation Guru gram, India (CEC)
Gurugram
04.2022 - 06.2022
- Delivering support to Marriott loyalty members, encompassing assistance with loyalty accounts, resolution of missing stays, customer inquiries, and password unlocks and resets.
- Handled reservations for Marriott Bonvoy members using points, Suite Night Awards, Free Night Certificates, and other loyalty benefits, while proactively promoting the Bonvoy membership program to new guests to drive enrollments and brand loyalty.
Cluster Reservation Agent
Marriott International - Central Reservation Guru gram, India (CEC)
Gurugram
11.2021 - 04.2022
- Handled reservations and booking inquiries for Marriott International’s portfolio of properties worldwide, providing support to customers through voice and email channels.
- Managed approximately 90-100 calls daily on the global Marriott reservation line, assisting guests with booking needs, modifications, cancellations, and special requests.
- Coordinated across multiple Marriott brands and properties globally to ensure smooth reservation processing and issue resolution.
Front Office & Sales Associate
BRYS CAVES, The Jungle Resort Jim Corbett India
07.2020 - 11.2021
- Welcomed and assisted guests at the front desk, managing check-ins, check-outs, and guest inquiries with professionalism and efficiency.
- Assisted the sales team with lead generation, client follow-ups, and preparing sales proposals.
- Maintained accurate records of guest interactions, bookings, and sales activities while upholding company standards for customer service.
Education
Bachelor Of Hotel Management and Catering Technology -
Amrapali Institute of Hotel Management
Haldwani, Uttarakhand, India01.2020
Skills
- OPERA
- EMPOWER
- MARSHA
- IDS
- Reservation Management
- Revenue Management
- Guest Relations
- Room Selling
- Corporate and Travel Agent Bookings
- Call and Email Handling
Certification
- Hospitality Revenue Management – Dubai College of Tourism
- Certified in Marriott Bonvoy Loyalty Care Training
- Certified in Marriott Luxury Sales Training
Training
Undergo 22 weeks of Industrial Exposure Training at Taj Holiday Village Resort and Spa, Goa, from 15th June 2018 to 15th November 2018
Projects
Learning of the week, Case Studies, Conversation Tips
Accomplishments
- I was recognized by Marriott International as an Associate of the Quarter for 1st 2022 and Associate of the Quarter for 2nd 2022
- I received certificates for Platinum Performer in May 2022 and Gold Performer in June 2022 for highest sales conversion in CEC Gurugram
- Because of my hard work, I received two promotions in a short duration at CEC Gurugram
Timeline
Reservation and Sales Agent
The Dubai EDITION Downtown – Luxury Segment of Marriott International
12.2023 - Current
Reservation Agent
Residence Inn by Marriott Sheikh Zayed Road, Dubai
12.2022 - 11.2023
Luxury Sales & Reservation Associate
Marriott International - Central Reservation Guru gram, India (CEC)
06.2022 - 11.2022
Loyalty & Care Service Associate
Marriott International - Central Reservation Guru gram, India (CEC)
04.2022 - 06.2022
Cluster Reservation Agent
Marriott International - Central Reservation Guru gram, India (CEC)
11.2021 - 04.2022
Front Office & Sales Associate
BRYS CAVES, The Jungle Resort Jim Corbett India
07.2020 - 11.2021
Bachelor Of Hotel Management and Catering Technology -
Amrapali Institute of Hotel Management
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