Mohammad Yousuf
Dubai,United Arab Emirates
Summary
Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets.
Overview
17
17
years of professional experience
Work History
officer
General HQ of Dubai Police
Dubai , UAE
06.2013 - 06.2023
- Executed background checks, staff investigations and property searches on suspected perpetrators.
- Negotiated with defaulters to recover losses from financial crimes.
- Advised and trained junior staff on detecting and investigating fraudulence.
- Researched evidence and documents to determine validity of claims by victims.
- Collected and collated evidence to establish initial facts of cases.
- Recommended software and tools for fraud detection, prevention and reporting activities.
- Enforced legal action by gathering and presenting effective, appropriate evidence.
VOC officer
Standard Chartered Bank
Dubai , UAE
07.2008 - 11.2011
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Participated in staff meetings to discuss new developments.
- Coached and trained team members to increase productivity and growth.
- Established positive relationships with clients by going extra mile to build rapport.
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Established performance and service goals, holding associates accountable for individual performance.
- Completed documentation and logs each day, generating detailed weekly reports.
Sales Representative
DU Telecommunications
Dubai, United Arab Emirates
10.2006 - 07.2008
- Resolved customer concerns promptly to maintain satisfaction.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Used consultative sales approach to understand and meet customer needs.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Accounted for all inventory and ordered new stock.
- Completed customer searches to generate new leads.
- Contacted satisfied customers to offer additional services.
- Built lasting relationships with clients through customer service interactions.
Education
High school diploma - science and arts
Dubai national school
Dubai, UAE 09/2003 - 08/2004
certified diploma - real estate
Dubai real estate institute
Dubai,UAE 01/2017 - 10/2017
Skills
- strong communication and interpersonal skills
- experienced in working with cross-functioned team
- self motivated
- problem solving
- team player
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Additional Information
DOB: 13/08/1985
Nationality: UAE
Driving licenses: Yes
Timeline
officer
General HQ of Dubai Police
06.2013 - 06.2023
VOC officer
Standard Chartered Bank
07.2008 - 11.2011
Sales Representative
DU Telecommunications
10.2006 - 07.2008
High school diploma - science and arts
Dubai national school
09/2003 - 08/2004
certified diploma - real estate
Dubai real estate institute
01/2017 - 10/2017
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