Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Mohammad Yousuf

Dubai,United Arab Emirates

Summary

Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets.

Overview

17
17
years of professional experience

Work History

officer

General HQ of Dubai Police
Dubai , UAE
06.2013 - 06.2023
  • Executed background checks, staff investigations and property searches on suspected perpetrators.
  • Negotiated with defaulters to recover losses from financial crimes.
  • Advised and trained junior staff on detecting and investigating fraudulence.
  • Researched evidence and documents to determine validity of claims by victims.
  • Collected and collated evidence to establish initial facts of cases.
  • Recommended software and tools for fraud detection, prevention and reporting activities.
  • Enforced legal action by gathering and presenting effective, appropriate evidence.

VOC officer

Standard Chartered Bank
Dubai , UAE
07.2008 - 11.2011
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Participated in staff meetings to discuss new developments.
  • Coached and trained team members to increase productivity and growth.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Established performance and service goals, holding associates accountable for individual performance.
  • Completed documentation and logs each day, generating detailed weekly reports.

Sales Representative

DU Telecommunications
Dubai, United Arab Emirates
10.2006 - 07.2008
  • Resolved customer concerns promptly to maintain satisfaction.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Used consultative sales approach to understand and meet customer needs.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Accounted for all inventory and ordered new stock.
  • Completed customer searches to generate new leads.
  • Contacted satisfied customers to offer additional services.
  • Built lasting relationships with clients through customer service interactions.

Education

High school diploma - science and arts

Dubai national school
Dubai, UAE
09/2003 - 08/2004

certified diploma - real estate

Dubai real estate institute
Dubai,UAE
01/2017 - 10/2017

Skills

  • strong communication and interpersonal skills
  • experienced in working with cross-functioned team
  • self motivated
  • problem solving
  • team player

Languages

English
Proficient (C2)
Arabic
Proficient (C2)

Additional Information

DOB: 13/08/1985

Nationality: UAE

Driving licenses: Yes


Timeline

officer

General HQ of Dubai Police
06.2013 - 06.2023

VOC officer

Standard Chartered Bank
07.2008 - 11.2011

Sales Representative

DU Telecommunications
10.2006 - 07.2008

High school diploma - science and arts

Dubai national school
09/2003 - 08/2004

certified diploma - real estate

Dubai real estate institute
01/2017 - 10/2017

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Mohammad Yousuf