Mohammad Abrar Hossain
Administrative assistant
Al Karama,Dubai
Summary
Administrative Operations Specialist MOHAMMAD ABRAR HOSSASIN EDUCATION SKILLS LANGUAGES HIGHER SECONDARY LOHAGARA MADRASAH DIPLOMA IN EEE CTG POLYTECHNIC INST. Graduated in EEE. Graduated in Arts & Humanities. CONTACT EXPERIENCE Results-driven professional excelling in administrative operations, senior computer management, data entry, and cashier responsibilities. Proven track record in optimizing efficiency, ensuring accuracy, and delivering exceptional customer service. Committed to driving organizational success through a dynamic skill set and a relentless pursuit of excellence. PUBLIC RELATION EXECUTIVE DIV. PASSPORT OFFICE CTG,BD Distinguished tenure as a Public Relations Officer at Divisional Passport Office, CTG, BD, from 2018 to 2020, contributing to efficient public service and diplomatic relations. MARKETING EXECUTIVE MILVIK BANGLADESH Strategically led marketing initiatives as a Marketing Executive at MILVIK BD, CTG, leaving an impactful footprint from 2020 to 2022. CUSTOMER EXECUTIVE BKASH LTD. CLIENT SERVICE SPECIALIST TRAVELCOVE GROUP. Served as a dedicated Customer Executive at bKash Ltd, making impactful contributions from 2022 to 2023, ensuring exceptional service delivery and customer satisfaction. In my role as a Client Service Specialist at a travel agency for one year, I helped clients plan trips to iconic landmarks worldwide, ensuring seamless bookings and unforgettable experiences. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful Administrative Operations Specialist with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CUSTOMER HAPPINESS OFFICER position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
Language
6
6
years of post-secondary education
Work History
Senior Client Service Specialist
TRAVELCOVE GROUP
AL KARAMA, Dubai
2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Streamlined communication channels for enhanced efficiency in responding to client requests and concerns.
- Achieved outstanding levels of customer satisfaction through proactive engagement with clients via phone calls, emails, meetings, webinars or workshops as needed.
- Influenced positive change within the organization by championing best practices in customer service excellence across departments.
- Managed a portfolio of high-value clients, providing personalized service tailored to individual needs and preferences.
- Coordinated with internal stakeholders to address client needs effectively, acting as the primary point of contact for escalations or high-priority concerns.
- Conducted regular reviews of client accounts to identify areas of improvement or additional needs, offering customized solutions accordingly.
- Served as a trusted advisor to clients during the implementation process of new products and services, ensuring a smooth transition and minimizing any disruption to their business operations.
- Maintained accurate records of all client interactions, ensuring timely follow-up on pending tasks and commitments.
- Managed timely resolution of client issues by liaising with technical support teams and other departments as necessary.
- Identified opportunities for upselling and cross-selling products, driving revenue growth by deepening existing client relationships.
- Implemented time-saving processes for managing daily workload more efficiently, increasing productivity without compromising quality of service delivery.
- Supported new business development efforts by contributing insights gleaned from ongoing interaction with current clients.
- Led training sessions for junior team members on best practices in customer service, enhancing overall team performance and expertise.
- Collaborated with cross-functional teams to deliver exceptional client support, resulting in increased customer retention and satisfaction levels.
- Maintained up-to-date knowledge on industry trends, emerging technologies, and competitors'' offerings in order to provide informed recommendations to clients on potential upgrades or enhancements.
- Improved client satisfaction by promptly addressing inquiries and resolving issues, ensuring a seamless customer experience.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting continued business growth.
- Provided expert guidance on product offerings and services available to clients, ensuring they received optimal value from their investments with the company.
- Reduced client attrition rates by proactively identifying potential issues and implementing tailored solutions to retain valuable customers.
- Spearheaded initiatives to improve the overall client experience through continuous process improvement measures and effective change management strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Offered personalized solutions to meet customer requirements and close sales.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Senior Customer Executive
BKASH LTD
CHITTAGONG, CHITTAGONG, BANGLADESH
06.2022 - 12.2023
- Served as a mentor to junior staff members, sharing industry expertise and best practices for handling difficult situations effectively.
- Acted as a liaison between customers and internal departments to ensure smooth resolution of any issues or disputes arising from transactions or services rendered.
- Played a key role in the development and launch of new products or services, ensuring seamless integration with existing offerings while addressing specific client needs effectively.
- Implemented effective customer service strategies, resulting in improved customer retention rates.
- Collaborated with cross-functional teams to address customer concerns, leading to improved company-wide responsiveness.
- Increased customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Championed efforts towards enhancing client satisfaction by introducing new channels of communication like email support and live chat options on the company''s website.
- Designed and implemented customer satisfaction surveys to gather valuable feedback for driving continuous improvement efforts.
- Conducted regular training sessions for staff members to improve their skills and knowledge in delivering exceptional customer service.
- Initiated process improvements that led to increased productivity levels among the customer service team members.
- Oversaw all aspects of account management for high-value clientele, providing personalized attention that contributed significantly towards long-term business growth.
- Evaluated client feedback data, implementing targeted improvements based on gathered insights.
- Reduced response times for customer inquiries by optimizing workflow processes within the team.
- Participated actively in strategic planning initiatives aimed at aligning the organization''s goals with evolving market demands.
- Played an instrumental role in increasing revenue by identifying upselling opportunities during client interactions.
- Managed a team of customer service representatives, ensuring high levels of performance and efficiency.
- Provided timely and accurate information to clients regarding products, services, and order status, fostering trust and loyalty among customers.
- Streamlined internal processes to enhance overall customer experience and satisfaction levels.
- Developed strong relationships with key clients through consistent communication and proactive problemsolving.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Marketing Executive
MILVIK BANGLADESH
CHITTAGONG, CHITTAGONG, BANGLADESH
07.2020 - 05.2022
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
- Compiled product and customer data to generate informed profit projections.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Launched marketing activities for new product lines and market penetration.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Developed and implemented targeted digital strategy to improve business performance.
- Coordinated trade shows and events to showcase company offerings, generating leads and increasing brand visibility in target markets.
- Engaged, informed and supported staff on media and marketing outcomes.
- Improved search engine rankings by implementing effective SEO techniques and optimizing website content.
- Expanded digital reach by executing targeted online advertising campaigns across multiple platforms.
- Leveraged data-driven insights and customer feedback to continuously refine marketing strategies for optimal results.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Collaborated with developers, advertisers and production managers to market products and services.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Boosted lead generation with targeted email marketing strategies and social media advertising.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Developed innovative and targeted collateral to support overall branding objectives.
- Crafted compelling press releases leading to increased media coverage and public interest in company news stories.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
- Consulted with product development teams to enhance products based on customer interest data.
- Identified value propositions and key messages for company marketing campaigns.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Launched successful product lines by collaborating with product development teams and conducting thorough market research.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Spearheaded successful rebranding efforts which resulted in a more cohesive brand identity across all channels.
- Optimized conversion rates via A/B testing of landing pages, ad copy, and other digital assets.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Coordinated appointments and meetings for marketing director with [Number] active projects.
- Established targets for social media platforms to reflect business objectives.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Executed influencer marketing strategies that led to stronger brand credibility and endorsement from trusted sources.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Implemented robust analytics tools to monitor campaign performance and make data-driven decisions on future initiatives.
- Conducted market research to identify new opportunities and target markets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created and managed social media campaigns to increase brand engagement.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Coordinated with design and media teams to develop high-quality creative assets.
- Devised content strategy to effectively engage target audiences.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved website visibility through development and implementation of SEO strategies.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Optimized email campaigns to increase open and click-through rates.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Wrote and distributed press releases to increase brand visibility.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Mentored local personnel on best practices and protocols to maximize productivity.
Public Relations Executive & Document Processing
DIV. PASSPORT OFFICE CHITTAGONG, BANGLADESH
CHITTAGONG, CHITTAGONG, BANGLADESH
10.2018 - 05.2020
- Achieved greater compliance with industry regulations through thorough audits of existing records and proactive identification of potential issues.
- Ensured timely distribution of essential documentation to relevant parties, facilitating seamless communication across departments.
- Contributed to the development of standardized templates and guidelines for consistent formatting across company documents.
- Maintained an up-to-date database of controlled documents, enabling swift location and reference during internal evaluations or external audits.
- Reduced retrieval time for critical documents through meticulous organization and cataloging techniques.
- Collaborated with cross-functional teams to gather inputs for various documents, ensuring comprehensive documentation coverage throughout projects'' lifecycles.
- Maintained strict confidentiality of sensitive company information by following established data protection protocols and ensuring secure storage of all controlled documents.
- Managed the timely disposal of obsolete documents according to company policies and legal requirements, minimizing potential risks associated with outdated information.
- Increased overall document security by implementing strict access controls and regular system backups.
- Decreased errors in official reports by conducting thorough proofreading prior to submission or publication.
- Implemented version control systems, reducing confusion caused by outdated or duplicate files among team members and stakeholders alike.
- Assisted in updating department''s guidelines regarding special cases such as adoptions and dual citizenships.
- Expedited emergency passports by prioritizing requests for travelers facing urgent situations or humanitarian crises.
- Promoted a positive work culture that emphasized teamwork, communication, and high-quality performance standards within the office space.
- Contributed to the development of internal training materials, enhancing knowledge sharing among colleagues for continuous improvement.
- Managed case files effectively, maintaining accurate records while also safeguarding the privacy of applicants'' personal information.
- Oriented applicants on required documentation needed for successful application completion; resulted in fewer rejections due to missing paperwork.
- Implemented quality control measures to ensure accuracy and completeness of processed passports before mailing them out.
- Enhanced passport processing efficiency by implementing streamlined procedures and organization systems.
- Streamlined appointment scheduling processes, resulting in reduced wait times for applicants at Passport Agencies or Centers.
- Trained new Passport Processing Officers, sharing best practices and fostering a supportive work environment.
- Provided excellent customer service, addressing applicant inquiries and concerns promptly and professionally.
- Facilitated inter-departmental communication, ensuring the smooth flow of information and timely processing of applications.
- Collaborated with team members to consistently meet or exceed daily processing targets for increased productivity.
- Handled escalated customer complaints with professionalism and empathy, resolving issues in a satisfactory manner for both parties.
- Coordinated with law enforcement agencies when necessary to report suspicious activities or potential threats related to passport applications.
- Maintained security and confidentiality of sensitive information, adhering to strict data protection protocols.
- Monitored application trends to identify potential fraud or misuse patterns, contributing to overall security efforts.
- Reduced processing errors by conducting thorough reviews of passport applications and supporting documents.
- Stayed up-to-date with current policies, regulations, and changes in the field of passport processing for consistent compliance.
- Assisted applicants in resolving issues with their applications, ensuring timely and accurate passport issuance.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions.
- Prevented illegal trafficking of people and narcotics.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Detailed persons violating duly established laws and followed orders for further processing.
- Developed, planned and participated in tactical operations.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
- Identified contraband items and seized according to customs laws.
- Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
- Completed investigations of applications for refunds of duties or mitigation of assessed penalties.
- Located and procured undeclared items or contraband and processed according to protocol to prevent entry into sovereign soil.
- Documented activities in reports and testified in court proceedings to actions.
- Collected samples of import merchandise for additional testing, examination and appraisal.
- Reported seized contraband or attempts to illegally transport goods to proper authorities and documented observations and evidence for future actions.
- Conducted K-9 inspections to detect drugs, explosives and cash.
Skills
- HOBBIES
- Management Skills
- Creativity
- Team Collaboration
- Negotiation
- Critical Thinking
- Leadership
- MS Office
- English
- Al Karama, Dubai, UAE
- Provider Relations
- Client Satisfaction
- Volunteer Orientation
- Establishing Contacts
- Customer Inquiries
- Tax Return Preparation
- Service Recommendations
- Customer Relationship Management
- Trade Executions
- Accounts Payable and Accounts Receivable
- Grant Submissions
- Territory Assignments
- Marketing Leadership
- Informational Releases
- Financial Consulting
- Content Curation
- Customer Support
- Outbound Calling
- Loan Disbursement
- Maintaining Clean Work Areas
- Team Goals
- Providing Feedback
- HOBBIES
- Cash Register Operations
- Corrective Actions
- Reading Comprehension
- Client Relations
- Funds Transfer
- Corporate Standards
- Special Requests
- Sales Documentation
- Prescription Order Management
- Payment Processing
- Customer Interaction
- Brand Loyalty
- Professional Relationships
- Office Operations
- System Documentation
- Cold Calling
- Asset Allocation
- Stock Control
- Financial Controls
- Insurance Information Collection
- Accurate Recordkeeping
- Client Meetings
- Driver Relations
- Project Requirements
- Emergency Calls
- Client Rapport-Building
- Balance Sheets
- Training Junior Team Members
- Call Triage
- Inventory Accuracy
- Knowledge Base
- HOBBIES
- Billing Procedures
- Member Relationship Management
- Benefits Determination
- Promotional Mailings
- Answering Research Questions
- Client Needs Assessment
- Closing Procedures
- Inventory Control Processes
- Corporate Social Responsibility
- Past Due Account Management
- Payment Reminders
- Information Updates
- Cost Control
- Selling Skills
- Cash Reconciliation
- Contact Management Systems
- Employee Performance Evaluations
- High-Volume Environments
- Performance Goals
- Membership Inquiries and Renewals
- Sage 50 Accounting
- Order and Refund Processing
- Complex Product Knowledge
- Administrative Duties
- Loyalty Programs
- Customer Account Management
- Energy Trading
- Understanding Customer Needs
- Invoice Preparation and Processing
- Issue and Complaint Resolution
- Investigate Claims
- ADP Payroll
- Microsoft Office
- Merchandise Orders and Exchanges
- Livechat Messaging
- Patient Interviews
- Process Transactions
- Correspondence Writing
- Sales Report Generation
- Trained in Salesforce
Education
High School Diploma -
CHITTAGONG POLYTECHNIC INSTITUTE
CHITTAGONG, BANGLADESH 2020 - 2024
Associate of Arts - HUMANITIES
LOHAGARA ISLAMIA FAZIL MADRASAH
LOHAGARA, CHITTAGONG, BANGLADESH 07.2020 - 11.2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Client Service Specialist
TRAVELCOVE GROUP
2023 - Current
Senior Customer Executive
BKASH LTD
06.2022 - 12.2023
Marketing Executive
MILVIK BANGLADESH
07.2020 - 05.2022
Associate of Arts - HUMANITIES
LOHAGARA ISLAMIA FAZIL MADRASAH
07.2020 - 11.2022
High School Diploma -
CHITTAGONG POLYTECHNIC INSTITUTE
2020 - 2024
Public Relations Executive & Document Processing
DIV. PASSPORT OFFICE CHITTAGONG, BANGLADESH
10.2018 - 05.2020
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