Mohammad Ahed Al-Omari
Abu Dhabi,UAE
Summary
14 years of experienced and reliable customer service officer and customer management with extensive experience in both management and financial sector. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients. Fully committed in following company procedures and winning loyal customers .
Overview
14
14
years of professional experience
1
1
Certificate
40
40
years of post-secondary education
Work history
Customer Management officer
ALRAMZ CAPITAL LLC
Abu Dhabi, UAE
12.2021 - Current
- Respond to inquiries from existing and prospective clients and meet all customer requirements in compliance with established policies, procedures and standards.
- Respond to concerns and complaints from existing and prospective customers to achieve a mutually satisfactory solution which should be in consonance with prescribed internal and external rules and regulations.
- Follow up with existing client on their current portfolios and future requirement. Identifies new target client to meet assigned acquisition and retention targets.
- Use the various marketing and business development techniques to identify and obtain new clients. Cooperate and follow the general business plans, methodology, goals and targets of the Department.
- Act as the first point of contact for customers and liaise with Brokerage department on customer needs and follow up. Facilitate appropriate measures to ensure consistent, timely and accurate delivery of services to assigned clients.
- Maintain records of customer requirements, communications, changes on accounts and transactions; provide and prepare weekly reports on status of client accounts.
Customer service officer
Union National Bank/ADCB
Dubai
12.2013 - 12.2020
- Handling and securing client accounts from any suspicious transaction
- Handling customers enquiries and requests by maintaining a high level of professionalism and competence in every client interaction, analyzing and resolving issues; making client calls and visiting to strengthen client relationship
- Maintaining a client-focused working environment; identifying and developing new business opportunities with client
- Manage islamic financial transactions from start to finish for new Retail customers - including opening account/ cheque book/ATM
- Manage full Islamic Loan process such as personal loan / Auto loan/Home loan/ over draft, credit card
- Manage accounts under past dues by following up and insuring EMI is being recovered (weekly& monthly) check up.
- Transferring cases to collection department incase customer failed to cover their EMI
- Weekly and monthly branch report for all accounts to be checked to maintain branch portfolio
- Responsible for handling all securities in the branch
- Handling all cheque books issuance and ATM and maintain weekly & monthly balance report
- Destroy all cheque books and atm for non receiving in a certain period of time and to maintain proof of weekly and monthly balance
- Handling SME customers by providing top banking support service and building strong relationship
- Making field visit report for SME personally to insure company existence and to complete policy & procedure
- Checking AECB to obtain all liabilities and to check the eligibility as per policy and procedure
- High performance achiever in term of monthly sales targets
- Accurate completion of all sales related documentation, to close the deal
- Consistently apply all risk and due diligence & KYC & AML policies, practices and procedures as per shaira
- Attending to customer needs and resolve pending issues within given authority range
Customer service and sales officer
Sharjah Islamic bank
Sharjah
07.2010 - 08.2013
- Handling customers' requirements, needs, and responding to marketing queries
- Level out the customers' complaints and handle them in an efficient, professional and timely manner as stipulated in our policy and procedures guidelines
- Creating and maintaining a database on common issues, solutions, feedback and client satisfaction
- Marketing the banks products and services to our existing client base and providing detailed information on the following products and services along with the relevant terms and conditions:
- Car Finance;
- House Finance;
- Ijara services (Home rental financing);Tamalak services (Buying a house);
- Credit card finance;
- ATM and credit card services;
- Stock purchases and financing options
- Current account and Savings account products and services
Education
Bachelor of Business Administration - Finance
Ajman University of Science and Technology
AJMANSkills
- Technical skill: Proficient in the use of:
- Bank Programs such as:
- Equation, Postilion, TransactionQuery, Online Issuer, Prime, T24, TRACKSOFT, Humming Bird, Dispute Form, SLA, AECB and maktabi
- MS-Office (Word/ Excel/ PowerPoint, outlook
- Highlights skills:
- Excellent customer service and communication skills
strong team player
- Always present a professional image
- High level of self-motivation with the ability to handle stress and develop solutions under pressure and execute high standard service
- Always want to achieve management task in time period
- Positive and respectful attitude and friendly
- Managing and handling complains seriously and problem solving
- Customer satisfaction and positive feedback
- Customer focused, enthusiastic and courteous
- Work knowledge of products, services, sales programs, policies and current procedures
Languages
Arabic
Native
English
Fluent
Certification
- UAE Financial Rules and Regulations
CISI CHARTERED INSTITUTE OF SECRITIES AND INVESTMENTS
Certificate Number: 12130804
- Operational Risk
CISI CHARTERED INSTITUTE OF SECRITIES AND INVESTMENTS
Certificate Number: 12132760
Timeline
Customer Management officer
ALRAMZ CAPITAL LLC
12.2021 - Current
Customer service officer
Union National Bank/ADCB
12.2013 - 12.2020
Customer service and sales officer
Sharjah Islamic bank
07.2010 - 08.2013
Bachelor of Business Administration - Finance
Ajman University of Science and Technology
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