Mohammad Ali Sadqi Bahmani
Dubai,UAE
Summary
A results-driven professional with a strong background in marketing, customer service, and human resources. Seeking to leverage my diverse skill set, strong communication abilities, and experience in government and corporate environments to contribute effectively to organizational growth and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work history
CUSTOMER HAPPINESS EXECUTIVE
AMER Al Yalayis Government Center
Dubai
12.2020 - Current
- - Lead daily operational activities to ensure efficient processing of client requests and compliance with government regulations. - Manage a team of typists, providing guidance, performance evaluation, and training to maintain high service standards. - Process official documents (e.g., visa applications, permits) ensuring legal compliance and accurate documentation. - Act as the primary point of contact for clients, resolving issues and addressing queries with excellent customer service. - Stay updated on changes in governmental regulations to ensure up-to-date processes.
Marketing Executive
Wahat Alzaweya
Dubai
08.2015 - 10.2015
- - Developed and executed marketing plans that aligned with corporate objectives, resulting in increased brand awareness. - Managed social media accounts (Facebook, Twitter, Instagram, YouTube) to engage audiences and promote services. - Analyzed competitor activities and market trends, generating insights that helped in lead generation and campaign success. - Conducted customer feedback surveys to refine and enhance marketing strategies.
HR Assistant
ENOC Headquarters
Dubai
06.2011 - 10.2011
- - Supported the HR team with payroll preparation, employee data management, and interviewing job applicants. - Facilitated new hire orientations and exit interviews, helping employees transition smoothly into and out of the organization. - Assisted in employee relations matters and addressed HR queries, ensuring compliance with company policies.
Customer Service Agent
Dubai Airport
Dubai
05.2010 - 09.2010
- - Delivered top-tier customer service by addressing passenger inquiries and resolving issues efficiently. - Communicated promotional offers to passengers and assisted in handling complaints, ensuring customer satisfaction.
Public Relations Officer / HR Assistant / Customer Service
Asad Albahar Company
Dubai
01.2008 - 01.2010
- - Managed the company's public image, handling PR initiatives and ensuring positive brand exposure. - Assisted the HR department with employee engagement initiatives, including newsletters and motivational programs. - Maintained relationships between clients and drivers, ensuring smooth communication and high levels of customer service. - Ensured full compliance with RTA regulations for drivers and vehicles, contributing to safety and operational efficiency.
Education
Bachelor of Business Administration (BBA) – Marketing -
Al Ghurair University
High School Diploma – Literature - undefined
Al Sh'arawy High School
Skills
- Leadership & Supervision: Experience in leading teams and managing operations in high-pressure environments
- Customer Service Excellence: Proven ability to handle customer interactions and resolve issues professionally
- Marketing & PR: Skilled in digital marketing, campaign management, and maintaining a strong corporate image
- Employee Engagement Strategies
- Technological Proficiency: Advanced in Microsoft Office Suite (Word, Excel, PowerPoint), social media platforms, and newsletter design
- Languages: Fluent in English and Arabic
Certification
- Computer Literacy
- Customer Service Excellence
- Marketing Knowledge
- English Language Proficiency
Personal Information
- Date of birth: 08/14/88
- Nationality: Iranian
- Marital status: Single
- Religion: Muslim
- Visa status: Mother-sponsored UAE Passport
Custom
Available upon request
Timeline
CUSTOMER HAPPINESS EXECUTIVE
AMER Al Yalayis Government Center
12.2020 - Current
Marketing Executive
Wahat Alzaweya
08.2015 - 10.2015
HR Assistant
ENOC Headquarters
06.2011 - 10.2011
Customer Service Agent
Dubai Airport
05.2010 - 09.2010
Public Relations Officer / HR Assistant / Customer Service
Asad Albahar Company
01.2008 - 01.2010
High School Diploma – Literature - undefined
Al Sh'arawy High School
Bachelor of Business Administration (BBA) – Marketing -
Al Ghurair University
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