Mohammad Aslam Khan
Sharjah,UAE
Summary
Determined, detail-oriented & experienced in HVAC with over 40 years of extensive and diverse experience. A creative problem-solver, who sets measurable and achievable goals, has the ability to assume leadership management roles, and maintains high ethical standards. Strong Technical Expertise, agile problem-solver with advanced knowledge of Engineering and troubleshooting complex dynamic designs. Great command of engineering fundamentals and application of engineering design theories and principles. Skilled in Project Management; passionate leadership identifying issues and providing solutions. Seeking a challenging career in the world of opportunities that encourages creativity, continuous learning, and systematic exposure to new skills, and to achieve professional and personal growth along with the organization.
Overview
40
40
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader (Service & Parts)
AHI Carrier Fzc
Sharjah, UAE
03.2002 - 07.2023
- Reporting to the Regional Manager (Head of Service & Parts Dept.), acting and handling the overall responsibility of aftermarket and technical support to entire regions (Central East African Countries, Russia and CIS, Middle East, South Africa, North & West Africa, AHI Carrier's Sub Offices) of AHI Carrier Fzc for the Carrier, Toshiba, and Denco CCU products.
- Start-up & commissioning, and troubleshooting of the entire range of Carrier, Toshiba, and Denco products (Centrifugal, Screw, Scroll Chillers, Commercial Condensing Units, Package units, VRFs, Split Systems, Close Control units, and BMS integrations).
- Providing Technical service training (Train to Trainer) to the distributor team, dealer team, business partners, and contactor team.
- Development and implementation of the service and parts business for Building Systems & Service (BSS) and RLC Business Units.
- Implementing suitable business management practices and policies, spearheading the overall responsibility of Carrier, Toshiba HVAC Service & Spare Parts, and tracking financial performance on a monthly basis against plans and forecasts.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled distributors, dealer difficult customer complaints and objections to maintain first-class customer service standards.
- Assessed feedback to maximise customer satisfaction and loyalty.
- Warranty support to entire AHI Carrier Network (Disrtibutors, Dealer, Business Parthers and Customers).
- Maintained up-to-date data, records for the product's quality and warranty issues with the Carrier and Toshiba factories.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Ensured that the entire organization adhered to Carrier Code of Ethics & Business Practices.
Service Engineer
Bahwan Engineering Company
Muscat, Sultanate of Oman
01.1990 - 02.2002
- Responsible for Service operations, executions, start-up & commissioning, and troubleshooting of Carrier equipment (especially centrifugal, screw, scroll, and reciprocating chillers).
- Responsible for the planning, development, and implementation of the service team to manage, lead, and coach a group of 40 team members to gain operational excellence and achieve the target and goals set for the service pool, all in line with the EH&S and TQM standards and procedures.
- Installed replacement parts and components within target timescales to minimise service delays.
- Submitted detailed productivity and fault reports to support service Quality Control.
- Maintained, managed and updated databases frequently.
- Liaised with customer support to facilitate service updates, maintaining efficient, effective services.
- Performed inspections and repairs of compressors and equipment, maintaining strict compliance with manufacturer's specifications and performance regulations.
- Generated accurate paperwork and reports detailing repair, service and customer notes to maintain high quality documentation.
- Resolved and troubleshot large, complex issues escalated by junior engineers & service team members.
- Diagnosed faults in existing equipment, performing repairs and maintenance to ensure conformance with manufacturer's specifications.
- Tested and repaired returned subassemblies and components, conducting Root Cause Analysis for recurring indents and escalating findings to management.
- Provided consultation regarding maintenance and preventative procedures to clients.
Supervisor & Shift Assistance
Synthetics Industrial Coporation (Group of LML )
Kanpur, India
01.1986 - 01.1990
- Maintained a 700-ton chilled water system in the main factory and subsidiary.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Maintained documents and records to comply with internal policies and external regulations.
Trainee Technician
Lohia Machines Limited
Kanpur, India
11.1985 - 01.1986
Trainee Technician
Blue Star Limited
Kanpur, India
09.1984 - 11.1985
- Installed, tested, and commissioned HVAC equipment, ensuring optimal functionality and compliance.
- Executed site works and oversaw day-to-day activities, ensuring adherence to project plans and deadlines.
- Prepared accurate and detailed sub-contractor bills, ensuring proper documentation and payment processing.
- Collaborated with the project team to deliver projects within specified timelines and budget constraints.
Technician
Advance Airconditioning Works
Kanpur, India
08.1983 - 09.1984
- Completed preventive maintenance on refrigerators and freezers.
- Tested air conditioning and refrigeration equipment and to verify proper operation.
- Collaborated with plant engineer to resolve escalated HVAC and refrigeration issues.
- Disassembled units, repaired broken components and restored to operating condition.
- Maintained and serviced HVAC systems and refrigeration equipment.
Education
National Trade Certificate - Refrigeration & Airconditioing
State Board of Technical Education & Training
India 08.1981 - 07.1983
Provisional National Apprenticeship Certificate - Refrigeration & Airconditioing
Industrial Training Institue
India 10.1984 - 09.1985
Diploma - Mechanical Engineering
Eiilm University Sikkim
India 01.2010 - 12.2011
Skills
- Team Leadership
- After-sales support
- Technical Support
- Training (Train To Trainer)
- Troubleshooting
- Dealer & Client Relations
- Customer relationship management
- Customer service management
- Contract Management
- Workflow planning
- Facility maintenance programmes
- Service management
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Arabic
Upper intermediate
Multi Task
More intrest in technical problem solving
Play Music
Timeline
Diploma - Mechanical Engineering
Eiilm University Sikkim
01.2010 - 12.2011
Team Leader (Service & Parts)
AHI Carrier Fzc
03.2002 - 07.2023
Service Engineer
Bahwan Engineering Company
01.1990 - 02.2002
Supervisor & Shift Assistance
Synthetics Industrial Coporation (Group of LML )
01.1986 - 01.1990
Trainee Technician
Lohia Machines Limited
11.1985 - 01.1986
Provisional National Apprenticeship Certificate - Refrigeration & Airconditioing
Industrial Training Institue
10.1984 - 09.1985
Trainee Technician
Blue Star Limited
09.1984 - 11.1985
Technician
Advance Airconditioning Works
08.1983 - 09.1984
National Trade Certificate - Refrigeration & Airconditioing
State Board of Technical Education & Training
08.1981 - 07.1983
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