Mohammad Azhar Ali

Assisted customers in creating Noqodi accounts specifically for court-related cases, ensuring smooth transactions for receiving payments issued by government courts.

Provided expert guidance on various government payment services, including GDRFA, DLD, and other associated platforms.

Escalated complex technical issues, such as payment failures and application bugs, to Level 3 (L3) dev support teams for resolution.

Managed customer issues using JIRA and internal company tools, ensuring timely follow-ups and operational efficiency.

Served as a Subject Matter Expert (SME), supporting the operations team and leading 2–3 colleagues, while working closely with a cross-functional and diverse team environment.

• Verify the legality and legitimacy of corporate entities, analyze financial documents, and assess associated risks in collaboration with the RAK Bank
• Delivered exceptional customer service through various channels, including phone, email, and chat, effectively addressing inquiries and resolving issues
• Identify the reasons behind account delinquency, discuss them with management, and report any improper usage of an account
• Maintaining accurate records of all correspondence with clients and offering suitable support to clients globally for UAE money transfers
• Collaborate with internal teams to resolve issues related to account verification, maintain accurate documentation of the verification processes, identify the accounts of the users, and inform the compliance personnel of them.

• Track all the information in the Excel sheet with daily updates, disable user accounts in accordance with compliance regulations, and communicate with the customers via chat/calls/emails
• Dealing with partners such as Stripe, Flutter Wave, and others to resolve transactional concerns
• Helping users complete international transactions and providing updates on product improvements to the teams
• Find the user's accounts and report the issue to the compliance team, Providing the right solution for our global clientele's international money transactions
• Identify the reasons for account delinquency and discuss them with management
• Report any instances where the accounts are being misused
• Helping customers with Crypto/Binance, where we had to report any problems to our internal team using Jira for resolution after verifying all the information on the company's admin portal and the Crypto/Binance website.

• Follow up on payment arrangements as soon as possible and discuss any issues that might be causing the account to go past due with management
• Updating the details of orders on CRM and helping the customer with the delivery of goods
• Manage payments and refunds; respond to consumer inquiries about orders and invoicing, Coordinate collection efforts, update account status information, and verify and reconcile accounts
• To reconcile processed work, check entries, and compare system reports with balances
• Depending on the orders, we help the rider to deliver the goods to the customer.