Mohammad Azhar Ali
Sr Customer Support Executive
Dubai,UAE
Summary
Meticulous financial care executive with over 4 years Of operations, compliance, and
customer service expertise. Competent in handling client inquiries through various
channels, evaluating financial documentation, and confirming corporate entities for
regulatory compliance. Awarded Employee of the Month several times for outstanding work.
Adept at using Jira, Zendesk, CRM, Excel, and other data management tools. Excellent
communicator committed to providing clients with efficient solutions in both B2B and B2C.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sr. Customer Success Associate
YAP Payment Service Provider LLC
Dubai
10.2023 - Current
- Verify the legality and legitimacy of corporate entities, analyze financial documents, and assess associated risks in collaboration with the RAK Bank
- Delivered exceptional customer service through various channels, including phone, email, and chat, effectively addressing inquiries and resolving issues
- Identify the reasons behind account delinquency, discuss them with management, and report any improper usage of an account
- Maintaining accurate records of all correspondence with clients and offering suitable support to clients globally for UAE money transfers
- Collaborate with internal teams to resolve issues related to account verification, maintain accurate documentation of the verification processes, identify the accounts of the users, and inform the compliance personnel of them.
Sr. Customer Service Associate
Pyypl Group UAE
Dubai
05.2022 - 08.2023
- Track all the information in the Excel sheet with daily updates, disable user accounts in accordance with compliance regulations, and communicate with the customers via chat/calls/emails
- Dealing with partners such as Stripe, Flutter Wave, and others to resolve transactional concerns
- Helping users complete international transactions and providing updates on product improvements to the teams
- Find the user's accounts and report the issue to the compliance team, Providing the right solution for our global clientele's international money transactions
- Identify the reasons for account delinquency and discuss them with management
- Report any instances where the accounts are being misused
- Helping customers with Crypto/Binance, where we had to report any problems to our internal team using Jira for resolution after verifying all the information on the company's admin portal and the Crypto/Binance website.
Customer Service Representative
Sykes Enterprises
Dubai
10.2020 - 03.2022
- Follow up on payment arrangements as soon as possible and discuss any issues that might be causing the account to go past due with management
- Updating the details of orders on CRM and helping the customer with the delivery of goods
- Manage payments and refunds; respond to consumer inquiries about orders and invoicing, Coordinate collection efforts, update account status information, and verify and reconcile accounts
- To reconcile processed work, check entries, and compare system reports with balances
- Depending on the orders, we help the rider to deliver the goods to the customer.
Education
Bachelor of Commerce - Computers
Osmania University
September 2022
Skills
- Skills Zendesk &
- Freshchat
- Time
- Management
- Product
- Knowledge
- Microsoft
- Office
- Data Analyst &
- Jira Software
- Achievements Always leading the team in any endeavor and getting recognition for it Continuously won
- The award for best employee of the six months
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsCompany CultureGym
I enjoy exercising so that I may be more involved in daily tasks and achieve the greatest outcomes.
Timeline
Sr. Customer Success Associate
YAP Payment Service Provider LLC
10.2023 - Current
Sr. Customer Service Associate
Pyypl Group UAE
05.2022 - 08.2023
Customer Service Representative
Sykes Enterprises
10.2020 - 03.2022
Bachelor of Commerce - Computers
Osmania University
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