Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Senior Team Leader, Transaction Services
Abu Dhabi Commercial Bank
02.2013 - 08.2025
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Built strong relationships with customers through positive attitude and attentive response.
Worked with team to identify areas of improvement and devised solutions based on findings.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Teller
Abu Dhabi Commercial Bank
02.2006 - 02.2013
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances through diligent tracking methods.
Assisted customers with inquiries, providing excellent service to enhance satisfaction.
Trained new staff on operational procedures and customer service standards.
Implemented strategies to reduce transaction errors, improving overall accuracy.
Monitored daily cash flow, ensuring compliance with financial regulations and policies.
Developed relationships with customers, promoting loyalty and repeat business initiatives.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Risk & Control Analyst | Risk Governance, GBS at Abu Dhabi Commercial Bank (ADCB)Risk & Control Analyst | Risk Governance, GBS at Abu Dhabi Commercial Bank (ADCB)