Mohammad Firose Miah
Transaction Services Team Leader
Abu Dhabi
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Transaction Services Team Leader
Abu Dhabi Commercial Bank
02.2006 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Foreign Currency Cashier
Al Ansari Exchange
04.2004 - 11.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Foreign Exchange Dealer
Zenj Exchange Co WLL
Manama, Bahrain
10.2001 - 11.2003
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Education
MBA - Banking And Project Management
National Institute For Business Management
India07.2020
Bachelor of Arts - Social Sciences
National University
Bangladesh11.1998
Skills
- Team Supervision
- Cash Handling
- Technical Support
- Documentation and Reporting
- Client Service
- Mentoring
- Work Planning
- Coaching
- Complaint Resolution
- Shift Scheduling
- Teamwork and Collaboration
- Evaluating Employee Work
- SMART Goals
- Flexible Schedule
- Coaching and Mentoring
- Giving Constructive Feedback
- Key Performance Indicators
- SOP Adherence
- Overseeing Daily Activities
- Effective Communication
- Quality Assurance
- Problem Solving
- Performance Management
- Risk Assessment
Certification
- Certified Islamic Finance Executive, Ethica
- Certified in Banking Operations, Hong Kong Bankers Institute
Timeline
Transaction Services Team Leader
Abu Dhabi Commercial Bank
02.2006 - Current
Foreign Currency Cashier
Al Ansari Exchange
04.2004 - 11.2005
Foreign Exchange Dealer
Zenj Exchange Co WLL
10.2001 - 11.2003
MBA - Banking And Project Management
National Institute For Business Management
Bachelor of Arts - Social Sciences
National University
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