Mohammad Jakir Hossain
Paranaque
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales and Marketing Representative
MJ Trading And Manufacturing
07.2022 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Food Safety Supervisor
Emirates Flight Catering Company LLC
06.2005 - 05.2019
- Facilitated communication between various departments regarding food safety matters, creating an environment conducive to collaboration and problem solving.
- Identified root causes of safety incidents through thorough investigations, implementing corrective actions to prevent future occurrences.
- Worked extensively in hands-on food processing environment before developing expert focus on food safety.
- Improved overall workplace hygiene by designing and delivering targeted training sessions on cleanliness best practices.
- Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
- Developed and maintained a strong food safety culture within the organization, promoting awareness and responsibility among employees.
- Formulated comprehensive reports for senior leadership outlining key findings from inspections, audits, and incident investigations.
- Managed cross-functional teams to develop strategies for mitigating risks in supply chain processes related to food safety concerns.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
- Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Stayed up to date on current and proposed changes to ISO 9001:2000 standards and maintained all internal SOPs, training documentation and records.
- Kept eye on quality assurance information to review compliance against specifications and company standards.
Team Leader, Logistics
Emirates Flight Catering Company LLC
10.2002 - 05.2005
- Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the airside logistics department.
- Planned and supervised operations from production to in flight services items loaded in a specified manner.
- Managed a diverse team, ensuring clear communication and collaboration for loading standard flight items and successful handover to cabin crew for completion.
- Kept corporate departments for customers updates on meals increase order.
Education
Bachelor of Science - Bachelor of Science
National University
Gazipur, Bangladesh08.2001
International Diploma in Hotel Managment
Bangladesh Skill Development Institute (BSDI)
Dhaka, Bangladesh09.1999
High School Diploma -
Board of Intermediate And Secondary Education
Dhaka, Bangladesh05.1998
Skills
- Brand Awareness
- Target Market Identification
- Negotiation Techniques
- Competitor Analysis
- Point of sale operation
- Food safety and sanitation
- Product Promotion
- Sales Presentations
Certification
- Intermediate Food Hygiene Training, Royal Environment Health Institute of Scotland - 01 June 2005
- Elementary Food Hygiene Training, Royal Environment Health Institute of Scotland - 24 June 2003
- Aviation Security Awareness, Emirates Flight Catering Company - 01 August 2013
- Safety Awareness, Emirates Flight Catering Company - 15 December 2011
- Quality Awareness, Emirates Flight Catering Company - 23 November 2009
- Computer Basics, Emirates Flight Catering Company - November 2003
- Marshalling and Airside Safety, Emirates Flight Catering Company - October 2003
- Ramp Operation Safety, Emirates Flight Catering Company - November 2003
- Airline Codes and Configuration, Emirates Flight Catering Company - December 2003
Timeline
Sales and Marketing Representative
MJ Trading And Manufacturing
07.2022 - Current
Food Safety Supervisor
Emirates Flight Catering Company LLC
06.2005 - 05.2019
Team Leader, Logistics
Emirates Flight Catering Company LLC
10.2002 - 05.2005
Bachelor of Science - Bachelor of Science
National University
International Diploma in Hotel Managment
Bangladesh Skill Development Institute (BSDI)
High School Diploma -
Board of Intermediate And Secondary Education
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