Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Manager

Mohammad Jamal Abd-algani Ateali

Technical Writer
Dubai,JVC

Summary

Over 13 years of extensive experience gained in Technical management, marketing management, coordination, planning and business development. With a track record in people and resource management; solving problems; implementing strategic plans; establishing company’s name in the market; setting up excellent relation with clients, engineering staff, developers, and suppliers and completing projects in a timely manner. I have gained excellent leadership skills by working my way up from an operation management role in my start-up company. I know the ins and outs of the industry and the likely motivators and challenges that individuals face at each point in their career. This means I can both manage and lead by example drawing on past experience to effectively deal with problems and challenges as they arise. My determination to succeed has also been proven in the way that I have consistently and quickly progressed through the industry, taking on greater levels of responsibilities and new challenges with confidence. Currently looking for a challenging new position that will allow me to enhance my working capacities, professional skills, business efficiencies and to serve my organization in a feasible way with sheer determination and commitment. Strong technical writer with 4+ years of experience writing end-user documentation for high-end consumer products. Seeking to grow brand loyalty and customer satisfaction at Wicona system. At Horizons manufacture , wrote 60% of the technical manuals for 15 flagship products. Received company “Standout Employee” award for contribution including an estimated 25% customer satisfaction boost.

Overview

5
5
years of post-secondary education
13
13
years of professional experience

Work History

Technical Marketing Manager

Dalelshop Marketing Solutions
Amman, Jordan
01.2016 - 02.2020

Media and Marketing Skills

· Market and Audience analysis (Market Segmentation).

· Preparing Marketing Strategic plans.

· Customizing marketing message to meet with market segmentation (age, gender, interest …etc.)

· Selecting proper marketing channel.

· Designing Brand for Name, Products and Service.

· Think up creative marketing ideas.

· Protects organization's value by keeping information confidential.

Technical Writer

Horizons Aluminum and cladding manufacture
Amman, Jordan
12.2009 - 11.2015

· Gathering information from reports

· Analyzing the information needs of the user

· Working with sales and marketing specialists to understand existing user materials and the purpose of new guides

· Writing top quality, easy to understand material, print or online, for user guides/instruction manuals

· Proofreading and editing your own work and the work of others

· Making amendments to written material in line with the suggestions of other departments

· Commissioning illustrations, diagrams and photographs and incorporating them into text

· Commissioning or presenting video games

· Create tutorials for users or internal staff

· Adapting communications for different audiences

· Editing and updating existing user guides and marketing materials

· Mentoring and training other writers

· Attending planning and briefing meetings

· Indexing and cataloguing material

Technical Consultant

Momentum Decoration
Amman, Jordan
10.2006 - 11.2009

· Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting

· Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions

· Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction

· Supervise overall planning systems, financial management and control

· Organizing the budget of the company in collaboration with the director

· Allocation of checks for company expenditure

· Computation of completed units of service and invoicing of funding sources

· Perform organizational roles that ensure that protection regulations are followed

· Supervise the customer service units and ensure that they are in line with customer satisfaction objectives

· Revaluate customer related statistics and data.

· Prepare action plan.

· Team trainer and management.

Education

Bachelor of Science - Career And Technical Education

Hashemite University
Amman-Jordan
06.2001 - 06.2006

Skills

    Product development

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Additional Information

Key Personal Strengths

· Impeccable communication skills.

· High ability in problems solving.

· Optimal in using and managing resources.

· Leader, Strong coordinator and organiser.

· Product development.

· Marketing concepts.

· Understanding customers.

· Commercial awareness, Research and Planning skills.

· Organizational skills and ability to adapt with all situations.

· Maturity, Confidence, Patient and Creative.

· Positive influencer and motivator.

· Intelligent, Giver, Open minded, Calm, Decision maker.

· Good listener, Quick-witted, Coachable.

Timeline

Technical Marketing Manager

Dalelshop Marketing Solutions
01.2016 - 02.2020

Technical Writer

Horizons Aluminum and cladding manufacture
12.2009 - 11.2015

Technical Consultant

Momentum Decoration
10.2006 - 11.2009

Bachelor of Science - Career And Technical Education

Hashemite University
06.2001 - 06.2006
Mohammad Jamal Abd-algani AtealiTechnical Writer