Mohammad Nadeem Ooboye
Vacoas
Summary
Experienced, multilingual and eager to learn professional. Having strong work experience in Mauritius and abroad. Currently a Banker with six (6) years experience in the banking sector within the largest private banking group in Mauritius. Having ample knowledge and experience in the airline, banking and financial sector as well as health care, management, sales. Excelling at prioritizing, completing tasks simultaneously and following through to achieve project goals. Great team worker able to work under pressure and use my skills and experience to bring my own contribution for the firm I am working for, while adhering to set policies and procedures.
Overview
14
14
years of professional experience
Work History
Collaborating with the Retail Strategic Office and Business Process and Development Unit
Mauritius Commercial Bank
02.2016 - Current
- Working closely with peer professionals within the different teams
- Testing of new processes, ensuring full effectiveness of system before release
- Business analysis
- Implementation of new projects.
Customer Service and Sales Executive
Emirates Airlines
08.2022 - 07.2024
- Providing and maintaining a high standard of customer service to corporate and individual customers worldwide mainly the Americas and European market
- Aiding with, counselling on and cross selling of airline products meeting customers' needs
- Providing customer centred assistance with booking of flights and packages
- Involved in the setting up and managing of port folios
- Attending to organizational and customers' meetings
- Attending to customers' request within a reasonable time frame
- Handling of complaints
- Creating network and building customer loyalty.
Customer Service Representative
Corporate and Institutional Banking, Mauritius Commercial Bank
10.2021 - 07.2022
- Providing and maintaining a high standard of customer service to Corporate and Institutional Banking customers within the International segment
- Helping with, counselling on and cross selling of banking products meeting customers' needs
- Involved in the setting up and managing of port folios
- Attending to organizational and customers' meetings
- Attending to customers' request within a reasonable time frame
- Handling of complaints
- Creating network and building customer loyalty.
Customer Service Representative
Retail Banking, Mauritius Commercial Bank
06.2018 - 10.2021
- Providing and maintaining a high standard of customer service to retail banking customers
- Helping with, counselling on and cross selling of banking products meeting customers' needs
- Attending to customers' request within a reasonable time frame
- Handling of complaints
- Assisting with bank branch audits
- Working within different segments of retail banking.
Bank Teller
Mauritius Commercial Bank
02.2016 - 06.2018
- Accurately processing of cash transactions
- Supporting and contributing to the bank's sales strategies
- Identifying customers' needs and promoting current offers
- Carrying out replenishment of ATMs
- Assisting with bank branch audit
- Handling of complaints.
Senior Support Worker/Team Leader
Connifers Care Ltd UK
08.2010 - 03.2015
- Assisting, monitoring and providing care to autistic individuals with challenging behaviours and limited capacity
- Managing the unit under line management of the unit manager
- Head of the unit
- Planning of meetings, Attending to management and other work-related meetings
- People management
- Carrying out interviews and reviews
- Responsible of accounts management
- Coaching of junior staff
- Working closely with social and health care professionals.
Retail Support Manager
Pizza Hut UK
05.2011 - 04.2013
- Managing the outlet in the absence of the Retail General Manager
- Head of the outlet
- Ensuring smooth running of the business
- People management
- Responsible of handling transactions of the outlet
- Accounts management
- Coaching of junior staff
- Handling of complaints
- Carrying out interviews.
Education
Bsc (Hons) Economics, Finance and Banking -
Open University of Mauritius
06.2022
Diploma in Health and Social Care (Adults) for England -
City and Guilds UK
03.2014
Higher Diploma in Business Management -
The Association of Business Executives
03.2012
Diploma in Software Applications -
City and Guilds UK
05.2008
General Certificate of Education (GCE) -
Sir Abdool Raman Osman State Secondary School
11.2004
School Certificate (SC) -
Sir Abdool Raman Osman State Secondary School
11.2001
Skills
- Adaptability
- Teamwork
- Leadership
- Ability to Work Under Pressure
- Communication
- Computer Skills
- Customer Service
- Management Skills
Languages
English
French
Creole
Urdu
Personal Information
Date of Birth: 06/03/85
References
- Ms Fatma Kaikai, Emirates Airlines, fatmakaikai.said@emirates.com
- Mr Badawy Kamel, Emirates Airlines, badawy.kamel@emirates.com
Extracurricular Activities
Ambassador, Association pour la protection des droits des handicapés (APDH Mauritius), 01/01/21, PRESENT
Timeline
Customer Service and Sales Executive
Emirates Airlines
08.2022 - 07.2024
Customer Service Representative
Corporate and Institutional Banking, Mauritius Commercial Bank
10.2021 - 07.2022
Customer Service Representative
Retail Banking, Mauritius Commercial Bank
06.2018 - 10.2021
Collaborating with the Retail Strategic Office and Business Process and Development Unit
Mauritius Commercial Bank
02.2016 - Current
Bank Teller
Mauritius Commercial Bank
02.2016 - 06.2018
Retail Support Manager
Pizza Hut UK
05.2011 - 04.2013
Senior Support Worker/Team Leader
Connifers Care Ltd UK
08.2010 - 03.2015
Bsc (Hons) Economics, Finance and Banking -
Open University of Mauritius
Diploma in Health and Social Care (Adults) for England -
City and Guilds UK
Higher Diploma in Business Management -
The Association of Business Executives
Diploma in Software Applications -
City and Guilds UK
General Certificate of Education (GCE) -
Sir Abdool Raman Osman State Secondary School
School Certificate (SC) -
Sir Abdool Raman Osman State Secondary School
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