Mohammad Nour Albahri

• Oversee community and facility management for residential and commercial properties in Abu Dhabi and Dubai.

• Develop and execute comprehensive community management business models and strategies.

• Conduct site assessments and produce detailed reports on owners’ association structures.

• Draft building management frameworks, cost models, and reserve fund analyses.

• Ensure full compliance with UAE real estate laws and regulations.

• Lead a team of 80 personnel, including TFM and security staff, managing all association operations.

• Prepare and submit budgets to RERA for approval.

• Uphold QA/QC standards across all managed properties.

• Strengthen communication with Owners’ Associations to enhance service delivery and exceed expectations.

• Implement energy-saving initiatives and ensure compliance with government regulations.

• Directed seamless handover processes and collaborated with developers to meet timelines.

• Managed service charge notices, budgets, and collections for owners’ associations.

• Supervised contractor performance and ensured adherence to contractual obligations.

• Facilitated meetings with developers, property owners, and government entities.

• Delivered high levels of customer satisfaction by maintaining superior service standards.

• Oversaw day-to-day operations and served as the first point of contact for customer inquiries.
• Trained and motivated a diverse team to achieve excellence in service delivery.
• Planned and executed events, ensuring seamless visitor experiences.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Managed customer inquiries, complaints, and property handover activities.

• Ensured compliance with organizational quality standards and processes.

• Worked closely with facilities managers to enhance customer experience.