Mohammad Rami Alannan
Dubai,United Arab Emirates
Summary
Results-oriented insurance leader with over 15 years of experience in employee benefits and brokerage operations. Expertise in driving business growth, optimizing operational efficiency, and developing high-performing teams. Proven track record in medical underwriting, claims management, and strategic client advisory, alongside successful carrier partnerships. Aiming to utilize strategic leadership and market insights to enhance the employee benefits division of an innovative brokerage.
Overview
20
20
years of professional experience
Work history
Head of Employee Benefits
Al Himayah Insurance Brokerage
Dubai, UAE
2025.04 - Current
- Assisted in managing employee benefits division with a portfolio exceeding AED 200m in GWP across group medical and life lines for over 400 corporate clients.
- Supported P&L budgeting and strategy for EB business, achieving growth of 10%.
- Facilitated market placement strategy development and execution, negotiating with local and international insurers to secure competitive terms and improved service levels.
- Provided advisory to C-level, HR directors and finance leaders on benefits design, policy structure, and funding models, delivering benchmarking and financial impact analyses.
- Aided in overseeing large and complex RFPs/tenders from specification and data gathering to evaluation, finalist presentations, and implementation.
- Monitored service standards for internal teams and external providers, driving continuous improvement in client servicing and turnaround times.
- Ensured compliance with UAE health insurance regulations.
SENIOR MANAGER - OPERATIONS
Al Himayah Insurance Brokerage
Dubai, UAE
2023.12 - 2025.04
- Assisted in leading and mentoring a team to support operational functions for effective service delivery and efficiency across the brokerage.
- Helped develop and implement operational policies and procedures to maintain service quality and ensure compliance with regulations.
- Facilitated process improvements to streamline workflows and enhance service results for clients.
- Led strategic planning meetings, resulting in clear business objectives.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Senior Client Relationship Manager
Al Himayah Insurance Brokerage
Dubai, UAE
2023.04 - 2023.12
- Assisted in managing a client portfolio by identifying and responding to employee benefits needs to ensure alignment and coverage.
- Supported achievement of KPIs and revenue targets contributing to brokerage growth.
- Facilitated negotiations with insurance carriers to secure competitive terms for clients.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
Client Relationship Manager
Al Himayah Insurance Brokerage
Dubai, UAE
2022.04 - 2023.04
- Cultivated relationships with key client accounts to support their needs and enhance service quality.
- Assisted in developing strategic sales initiatives to aid revenue growth.
- Negotiated terms and coverage with insurers to support client requirements.
- Addressed client inquiries and concerns to ensure satisfaction and positive outcomes.
- Managed complex client portfolios to ensure customer satisfaction.
- Promoted cross-sell opportunities with insightful market analysis.
- Conducted quarterly reviews, improving service delivery standards.
Assistant Client Relationship Manager
Al Himayah Insurance Brokerage L.L.C
Dubai, UAE
2018.02 - 2022.04
- Streamlined quotation processes to support timely proposal deliveries.
- Negotiated competitive deals for clients to enhance cost efficiency and coverage.
- Identified and supported the implementation of advancements in customer service and complaint handling.
Claims Specialist
Al Himayah Insurance Brokerage L.L.C
Dubai, UAE
2017.01 - 2018.02
- Supported claims process by managing auditing, logging and follow-up to ensure accuracy and timely reimbursement.
- Assisted in analysing rejected claims to uncover root causes, enhancing eligibility determination and claim file completeness.
- Kept detailed records and provided clients with updates on claim status and settlements.
- Resolved escalated issues with strategic problem-solving techniques.
- Collaborated with other departments for seamless claim management.
- Assured customer satisfaction by processing claims in a timely manner.
Medical Insurance Manager
Solidarity Alliance Insurance Co
Damascus, Syria
2016.01 - 2016.07
- Assisted in directing medical insurance operations to improve team productivity and efficiency.
- Led team of insurance agents towards achieving sales targets with motivational leadership.
- Resolved escalated customer complaints professionally maintaining company reputation.
- Analysed financial data for informed decision making on policy adjustments, ensuring profitability.
- Supported efforts to consistently meet and exceed departmental budget targets, showcasing financial awareness.
- Facilitated investigations into complex medical claims to ensure fair and accurate resolutions.
Medical Insurance Assistant Manager
Solidarity Alliance Insurance Co.
Damascus, Syria
2012.09 - 2016.01
- Assisted in developing and refining medical insurance policy procedures and documentation to enhance clarity and compliance.
- Supported implementation of strategies aimed at mitigating financial risk and optimising policy profitability.
- Contributed to reviewing and analysing insurance policies and data for effective claims management and premium rate setting.
- Maintained confidentiality of sensitive information at all times.
- Conducted detailed risk assessments, reducing potential liabilities.
- Coordinated with underwriters, ensuring correct policy issuance.
- Reviewed insurance applications for completeness and accuracy.
- Streamlined office operations for increased efficiency.
Medical Underwriter
Solidarity Alliance Insurance Co.
Damascus, Syria
2011.09 - 2012.09
- Reviewed and assessed medical insurance applications and policies to support accurate risk evaluation and coverage decisions.
- Assisted sales teams in crafting customised insurance proposals for significant accounts.
- Maintained detailed records while processing policy endorsements and renewals promptly and accurately.
- Worked within strict deadlines to ensure prompt service delivery.
- Utilised advanced software tools for efficient data management.
- Reviewed medical histories in detail, ensuring accuracy in risk assessment.
- Handled complex cases requiring special consideration or negotiation.
Reimbursement Officer
MEDEXA TPA
Damascus, Syria
2011.03 - 2011.09
- Taking new claims First Notification of Loss.
- Monitoring the progress of a claim.
- Accessing databases and information systems to obtain details.
- Taking statements from clients.
- Processing forms received from clients.
- Advising customers regarding their cover.
- Sending notification/progress letters to clients regarding their claim.
- Assessing each claim individually for fraud and consequently
reporting any bogus/scam claims to the Claims Manager for further action.
Manufacturing Supervisor
Mediterranean Pharmaceutical Industries
2008.07 - 2011.02
- Improve and enhance production operations and attain a high quality of products
- Allocate work, supervise employees, and control production wastages
- Inspect the quality of boxes and packing
- Coordinate with production manager and plan manufacturing process
- Plan production schedules and draft operational manuals
- Ensure complete availability of raw and packing materials
- Plan weekly and monthly production targets
- Instruct and educate employees on safety measures
- Monitored production activities and ensured compliance with GMP.
Pharmacist
Nasief Pharmacy
Damascus, Syria
2006.06 - 2008.06
- Supplied non-prescription medicines, diagnostic and therapeutic aids, providing advice to customers on effective usage.
- Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications.
- Received prescriptions and checked against medical histories, safeguarding patient health and safety.
- Managed pharmacy budgets through inventory management.
Education
Bachelor of Pharmacy - Pharmacy and pharmaceutical chemistry
University Of Damascus
Syria2007-12
Skills
- Strategic Leadership & Management: Business Development, P&L Oversight, Team Leadership & Development, Operations Management, Strategic Planning, Market Analysis
- Employee Benefits Expertise: Medical Underwriting, Claims Management, Policy Development, Risk Minimization, Regulatory Compliance, Group Benefits Design
- Client & Partnership Management: Key Account Management, Client Relationship Building, Negotiation & Deal Closing, Sales Planning & Execution, Carrier Relationship Management, Client Retention
- Analytical & Operational Excellence: Data Analysis, Process Improvement, Performance Optimization, Financial Acumen, Project Management
Languages
English
Advanced
Arabic
Native
Timeline
Head of Employee Benefits
Al Himayah Insurance Brokerage
2025.04 - Current
SENIOR MANAGER - OPERATIONS
Al Himayah Insurance Brokerage
2023.12 - 2025.04
Senior Client Relationship Manager
Al Himayah Insurance Brokerage
2023.04 - 2023.12
Client Relationship Manager
Al Himayah Insurance Brokerage
2022.04 - 2023.04
Assistant Client Relationship Manager
Al Himayah Insurance Brokerage L.L.C
2018.02 - 2022.04
Claims Specialist
Al Himayah Insurance Brokerage L.L.C
2017.01 - 2018.02
Medical Insurance Manager
Solidarity Alliance Insurance Co
2016.01 - 2016.07
Medical Insurance Assistant Manager
Solidarity Alliance Insurance Co.
2012.09 - 2016.01
Medical Underwriter
Solidarity Alliance Insurance Co.
2011.09 - 2012.09
Reimbursement Officer
MEDEXA TPA
2011.03 - 2011.09
Manufacturing Supervisor
Mediterranean Pharmaceutical Industries
2008.07 - 2011.02
Pharmacist
Nasief Pharmacy
2006.06 - 2008.06
Bachelor of Pharmacy - Pharmacy and pharmaceutical chemistry
University Of Damascus